Merrick Jeep Chrysler Dodge Ram

I had an amazing experience at Merrick Jeep while leasing my 2025 Grand Jeep Cherokee! From start to finish, the process was smooth, stress-free, and truly enjoyable. A huge thank-you to Cody and Relmo, the sales representatives who helped me every step of the way. They were knowledgeable, patient, and genuinely committed to finding the perfect vehicle and lease terms for me. They answered all my questions, walked me through every detail, and made sure I felt confident and excited about my decision. The customer service at Merrick Jeep is top-notch, and Cody and Relmo went above and beyond to ensure I had a great experience. I absolutely love my new Grand Cherokee and highly recommend visiting Merrick Jeep if you’re looking for exceptional service and a team that really cares. Five stars all the way! ⭐⭐⭐⭐⭐

I had a great experience working with my salesperson, John Costello. He was extremely friendly, patient, and knowledgeable throughout the entire process. He took the time to answer all of my questions, made sure I felt comfortable with my decision, and never made me feel pressured. His professionalism and helpful attitude made buying a car a smooth and enjoyable experience. I would highly recommend him to anyone looking for excellent customer service.

We have been loyal customers of Merrick Dodge for many years and were treated like valued customers. Now it is under new management and we were a little worried about how our experience would be affected with all new staff. Well I can tell you our experience was just as wonderful as before. Our sales professional Marisa was friendly, knowledgeable embraced us like we were her aunt and uncle. During the buying process we were introduced to her manager Cody who also was great and between them made us feel welcome. They gave us multiple options to help us make a decision in purchasing a new vehicle. Well we did purchase a new vehicle and then we met the business manager Alice. Well as anyone who purchases a vehicle, this is the person who tries to sell you all of the extras and were skeptical on how this part of the process would go. Well Alice met us with open arms she showed us multiple options for warranties and extras we might be interested in and we felt no pressure during this process. She took control and made sure we had no issues during the process. The whole experience was painless and we are grateful to the staff at Merrick Dodge for making this possible. We are already thinking about future purchases with them.

I purchased my car March 2025 Jeep grand Cherokee Limited L when I picked up the car it had a problem with the front seat cushion, passenger side. Something was protruding through the leather. I was told by the sales person not a problem it's under the warranty make an appointment and they'll repair it, which I did which I did. Brought the car in for service in June leave the car for a few days here is a loaner car The manager Ray called me, said it's not under the warranty and that I have to call Stelantis which I did, they said it's absolutely covered under the warranty and they were gonna call the dealership and explain it to them. They don't know why they were asking a customer to make the call. I received a phone call back from Ray. It's covered under the warranty, make an appointment to get the car seat repaired and to get a loaner car That took six weeks because I need a loaner car. They don't have many of them. I was told brought the car in for the repair September 15. I was told by my advisor, Elma It would take approximately two or three days they gave me the loaner car. They said it's out on Sunrise Highway which I find very strange three days later, I got a phone call that someone has to come to my house and pick up my loaner car because the inspection is expired. I told him how dirty the loaner car was stained seats make up pencils in the cupholder candy wrappers on the floor crumbs on all the seats. They sent me another car they sent another car to my house. This car was worse than the last car heavy smoke smell, dirty seats stained what I don't know what Christmas tree deodorizer under the seats to hide. The smell of the smoke. Turns out the inspection was expired on that car. Also, I called them right away. They said, don't worry about it if you get pulled over you're not responsible for it. Who wants to get pulled over for an expired inspection. Now nine days has gone by my car is still there for the seat cover now they came and picked up this loaner car and dropped me off another loaner car that's loaner card number three now. What a joke needless to say after 15 days of my car at the dealership for the seat cover they finally gave me my car back. They said they detailed it for me. The only thing they forgot to tell me is now that it has A door ding On the passenger rear door, they took the car back. It stood two more days for a dentless repair I left six phone calls for the manager to call me. He never did. I even left a message for Shawn. I was told is a different manager. He has not called me yet. It's been four days.

Went in looking for a used Ram 2500 but then a new 2026 caught my eye, Franklin was an amazing salesman even after we started having him run the numbers for the truck we originally wanted he had no problem changing over to checking out a newer one which I’ve had previous dealers have an attitude about. Ended up giving us the best number we found in the Long Island area by far. Constantly was making sure we were happy and comfortable the entire process even though he knew we weren’t sold on the car yet. For a young and new salesman he had customer service ways ahead better than anyone else I’ve dealt with. All the staff were pleasant to deal with and unlike other reviews i saw not once were we sold any “hidden fees” or added extras. Cant recommend this dealer enough and especially Franklin as a salesman. Wish I could give more than 5 stars. After purchasing the truck it came out amazing with the detailing. Thanks!