Metro Hyundai

Jay was very knowledgeable & extremely helpful. He wasn’t overzealous with trying to make a sale & provided exemplary customer service. The man who did the accounting (I don’t recall his name, but he had an “LA” tattoo on his forearm) was also really kind & knowledgeable taking the time to explain what I was signing & answering all the questions I had. The show room was clean & we were offered waters & accommodated kindly. My sons got a little impatient with waiting for the paperwork, but they responded with patience & understanding which I really appreciated. I purchased a 2025 Tucson today & it was a wonderful experience. I was happy to hear that 3 years maintenance is covered. They even put a bow on the car for me. I’d recommend buying a car there.

Scheduled a recall, they broke my driver side view mirror and tried to hide it. From the beginning to end the service was terrible, their sales/parts/mechanic guy (tall, beard, wore a hat) tried to upsell me immediately on a break job and said he checked me in. About 10-15 minutes pass and nothing happens/no one gets back to me. I go into the office, two men sitting down. Neither says anything for a good while, no greeting or even a “be with you as soon as we can”. Eventually one of them takes my info and keys and I wait. When it’s all done I can tell it’s been washed, which is listed in the paperwork as a courtesy wash, but guess what? As I’m driving back home I notice my driver side view mirror is obviously messed up. I try to adjust it but it doesn’t work. This morning it still isn’t working and falls off, where you can see that a plastic mounting piece has obviously been broken. On top of that I can see their fingerprint all over the mirror where they clearly panicked trying to out it back on. There are metal brackets as well, which are the only things that allowed it to even stay on. Clearly they thought I’m ignorant and dumb to figure out what happened. And so I call at open, service department doesn’t answer. I then select to speak to sales, explain what happened and that I would like to be transferred and make a complaint. Every time they transfer me, it gets sent to voicemail. You guys are shady as hell and provide terrible service. I’m waiting for a call from the general manager or regional if you have one. I wouldn’t trust them doing work, it’s all for upselling clearly. And to sell you gotta have good customer service guys, which none of you seem to have.

I recently purchased a car and had such a great experience thanks to Alfonso and Matin. They were both incredibly helpful, made everything easy to understand, and turned what can usually be a stressful process into something smooth and enjoyable. They were patient, transparent, and made sure I felt confident every step of the way. It honestly couldn’t have been more stress-free. I was so happy with my experience that two weeks later, my sister-in-law went back and bought a car from Alfonso as well. Highly recommend working with them if you’re in the market!

We came to Metro Hyundai to trade in our 3-year lease and lower our monthly payment, and the experience exceeded our expectations. We worked with Matin, and his manager Alfonso "AL" and Jake, whom were incredibly helpful throughout the entire process. They took the time to understand exactly what we were looking for and presented us with several options that matched our needs. After discussing everything, we chose a vehicle that was actually located at another dealership but Matin personally went to pick it up and brought it back for us, which we really appreciated. The service was outstanding. There was no pressure to add extras, though they did clearly explain available options so we could decide for ourselves. The finance team was efficient, and the whole process was smooth we were in and out and driving our new car in no time. If you're looking for great service and competitive pricing, I highly recommend Metro Hyundai. We'll definitely be coming back in the future. Thanks again to the team!

My husband and I just recently came to Metro Hyundai and we left with a 2025 Hyundai Elantra, I can confidently say that the crew was so positive and respectful walking in. Floor Manager Albert and Sales Men Angel worked with us to help us get a comfortable monthly payment. They helped us new buyers with understanding everything throughly and the process was easy on our side because of how great they are at their job. We appreciate them and their whole crew greatly. Thank you so much Metro Hyundai and Staff!!