Franchise Dealer

MetroWest Subaru

Natick, MA

4.7(2,114 Google reviews)

Brands

Subaru

Contact

948 Worcester St, Natick, MA 01760
(508) 651-2000metrowestsubaru.com/

Google Reviews

# Summary The dealership consistently receives praise for its knowledgeable and respectful sales staff who prioritize customer needs over aggressive tactics, allowing customers to make informed decisions at their own pace. Service and sales departments alike are noted for their efficient operations, clear communication, thorough attention to customer concerns, and willingness to go above and beyond, such as offering loaner vehicles and securing competitive pricing.

Heather Younga month ago

I had a good experience with the service department. Paul and Mike helped me to correct an issue with the valve body in my crosstrek. They were able to get the repair done quickly and offered me a loaner car to use in the meantime. It all ended up being at no cost to me. They kept good communication throughout the process as well. Very considerate and an excellent experience!

Derrick Xua month ago

I like the way they run this location and train their sales people. I have worked with 2 guys here, Matt and Mike. Both times I felt respected as a customer. They didn't pressure me or use "tactics", mostly just letting the numbers speak for themselves and letting me make the right decision for my family.

Jennifer DAnnunuzio3 months ago

I recently had a wonderful experience working with Sam at MetroWest Subaru. He found the exact car I was looking for and was wonderfully patient with all my questions and the entire process. 10/10! Highly recommend!!

Lid Rich6 months ago

I had the absolute best experience working with Joe A. at MetroWest Subaru to find me a new car. He patiently showed me several options and then worked hard to get me the exact car I wanted at a great price. Joe is friendly easy going and doesn’t pressure you to buy but lets the excellent car sell itself. If you are looking for a new or used Subaru I would seek out Joe at MetroWest!

Mehmet Fatih Bolukbasi6 months ago

We recently acquired a certified pre-owned 2025 Subaru Crosstrek from MetroWest, and the experience was outstanding throughout. Our sales consultant, Caitlin Meuse, demonstrated exceptional knowledge, enthusiasm, and patience during each phase of the process. She thoroughly addressed all our inquiries, ensured we were well-informed without exerting any undue pressure, and facilitated a comfortable purchasing environment. Her communication was consistently prompt, transparent, and considerate of our schedule, which we found highly commendable. The vehicle was delivered in immaculate, showroom-quality condition, and every aspect of the transaction (from the test drive to the final paperwork) was conducted smoothly and efficiently. Although purchasing a vehicle can often be stressful, this experience was collaborative and straightforward. It was evident that the team prioritizes long-term customer satisfaction rather than simply focusing on the sale. We are grateful to Caitlin and the entire dealership staff for their professionalism and positive approach. We would confidently consider returning in the future and would recommend MetroWest to friends and family.

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