Midland Toyota
Midland, ON
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# Summary The dealership has earned strong praise from most customers for its friendly, knowledgeable staff who provide personalized service during both sales and repairs, with particular recognition for going above and beyond to accommodate customer needs. However, one customer reported a negative experience when the service manager became defensive and dismissive after a recall repair allegedly caused damage to their vehicle, raising concerns about how complaints are handled.
I couldn’t be happier with my experience at Midland Toyota. When my Tundra needed some unexpected repairs, they went above and beyond to help me out. Since they didn’t have a stock loaner available, they generously lent me their plow truck for a few days — which was a huge help. A big thank you to Scott and Mark in service, and also Dominic in sales. They’re an amazing team, and the whole dealership has such a friendly, family-oriented feel. Truly a great experience from start to finish!
I was extremely impressed with the service we received today at Toyota. Our 2 yr old Rav required a new hybrid high voltage wire. The service manager made it happen for us. We are leaving tomorrow for a road trip to Thunder Bay, in this vehicle. A shout out to the tech who stayed late last night to make sure we could go on our road trip.
Martin made the experience of buying my 2026 RAV4 XLE a great one. The easiest buying process I’ve ever had. And Melissa was also great to deal with in the finance department. I highly recommend this dealership. Ask for Martin.
I had an outstanding experience purchasing my new vehicle thanks to Dominic at Midland Toyota. From the moment I walked in, he was friendly, knowledgeable, and completely focused on finding the perfect car for me. He answered all my questions with patience, explained every feature clearly, and made the process stress-free. There was never any pressure—just genuine care for my needs and budget. His professionalism and attention to detail truly set him apart. I highly recommend Dominic Codirenzi to anyone looking for a seamless and enjoyable car-buying experience!
I have had some great experiences with the service team in the past, but due to what happened today I may be hesitant to return. This Toyota installed trim around my brake light due to a water leak recall but mine never leaked, they claimed it was precautionary. Now my brake like is cracked and damaged from water getting in between the trim and light, and feezing. This is now also allowing water into my taillight. I read online this has been common with this recall. So I reached out and sent pictures, and the service advisor said that the service manager wanted me to bring it in. I brought it in, and they just confirmed that the light is cracked and gave me the keys back. When I raised my concerns to the manager about this light being damaged by this trim, that they put on for something that initially never even had a water leak, he got rude and argumentative. Even making passive comments like water doesn't flow up when i told him the cracks are around the whole light where the trim is. I've been loyal to Toyota for years and own 2 of them but this is not how you talk to a customer.
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