Midway Mazda
Surrey, BC
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# Summary The dealership receives mixed feedback regarding the purchase experience, with most customers praising individual salespeople like Frank, Jash, and Serge for their patience and willingness to go above and beyond to accommodate requests. However, one customer reported significant post-purchase issues including paint defects, hidden dealership charges, and concerns about warranty terms, though management attempted to address the complaint after the fact.
Edit: just received a call from Adam, one of the managers. He was very helpful and committed to making me happy. I appreciate him taking the time to look up my phone number and reaching out to me. I wouldn’t buy from this dealership. Within 3 months of buying my 2 year old Mazda from them paint chips showed up all over the hood of the car. Today I noticed that they put 100,000 on the extra 5 year warranty I paid $3,300 through them. After I bought the car I noticed a bunch of extra dealership charges on top of the price I paid for the car. After the sale was made I came to pick up my new car the next day and drop off my trade in the salesman was very rude and treated me like an annoyance. I was in town for the death of a family member so unfortunately didn’t look closely at the paperwork until after the sale.
Frank was a great salesperson and patient as we took our time deciding our options. He helped us in a situation where we needed a car urgently and accommodated all of our requests. We ended up getting a CX-30, and we’re pleased with the experience we had with Frank.
This is my second time purchasing a car from Midway Mazda, and they never fail to impress me! Kudos to Sir Serge, Sir Niel, and Miss Kim, who went above and beyond to help me with my purchase! Additionally, Sir Serge even surprised me by getting the approval and having the new car detailed and cleaned on the same day! Sir Serge truly exemplifies how excellent service should be done. I am so happy with my new Mazda 3 Turbo!!! Thank you for everything! 👌
I bought a cx5 from Midway Mazda today and couldn’t be happier with my experience. Jash is the best sales I have ever worked with, super patient and communicative, he went above and beyond to make my car shopping experience as smooth as possible. Highly recommend!
Amazing Service from Midway Mazda! A huge thank you to the team at Midway Mazda for helping me get my new CX-90 in a timely manner. I was in a rush to pick up the car for a road trip, and they went above and beyond to make it happen. Special shoutout to Kim, who worked late into the night after the shop closed to prepare my documents. The next day, when I came in, she patiently helped me sort out all my issues. Despite the challenge of me only having a temporary ID due to losing my original, the dealership manager, Jeremy, went the extra mile—literally running back and forth to get everything in order so I could take the car the same day. Lastly, I want to mention Serge, an honest and trustworthy salesman—a rare find these days! Thank you, Midway Mazda team, for your incredible effort and outstanding customer service. I’m truly grateful for all your help!
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