Mike Kelly Chevrolet
Butler, PA
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The dealership earns consistent praise for its sales staff, with multiple customers highlighting exceptional service from individual salesmen who provided transparent communication, generous trade deals, and patient guidance through the purchasing process. However, service department experiences have been less consistent, with one customer noting communication lapses, unclear fee explanations, and attention to detail issues that detracted from an otherwise successful repair.
Best trade deal of my lifetime! Kelly Chevrolet went above and beyond to get me in the vehicle I wanted. Justin, my sales rep was Relentless and I cannot recommend him enough.
Wonderful experience getting our first car from a dealership. Joe was the best, extremely down to earth, made the process very comfortable. He was transparent, and answered every question we had, even on his day off. Can’t thank him enough.
Mike Kelly made the car buying process extremely easy. Carl was the best salesman I’ve ever dealt with. He was patient and went above and beyond to ensure I was happy in the vehicle I chose. I recommend Mike Kelly to anyone and will most definitely send everyone to Carl! I love my Traverse
Garrett Hawk was my sales man very professional, give me a very good deal on a new vehicle. I have bought 5 vehicle's from him .very helpful and done a good job again. I would recommend anyone to do business there. Will continue to do buy my vehicle's there. Thanks again Mr Hawk
My vehicle was not shutting off due to an electrical issue in the gear shift. Upon arrival I mentioned to the lady service writer that it happened constantly except just now. Her quick response was “if we can’t find the issue you are responsible for the $189 diagnostic fee! No customer service skills in speaking to customers. I understand that may be a fee, but there are tactful ways to explain it. They ordered the parts and were to call me to set up an appointment. When I heard nothing back for 10 days I called parts department who informed me that the parts had been delivered days ago. I finally set up the appointment and the repair was completed correctly. Unfortunately, I guess they were not cleaning cars that day so mine was not washed. It was not a rain day by the way
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