Mike Piazza Honda
Langhorne, PA
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# Summary The dealership's sales team receives consistent praise for knowledgeable, patient, and personable service, with multiple customers highlighting positive experiences and specific staff members who went above and beyond to meet their needs. However, one customer reported a significantly negative experience with the service department, citing poor communication, unresponsiveness to appointment follow-ups, and unprofessional behavior from staff.
I will be very clear, I’d rather have multi root canals than go to a dealer and buy a car. I went to several dealerships before buying my Honda Pilot. Some were fancy, some were no frills but it’s the sales staff that makes the difference. The first dealership I went to, although it was pretty, the salesperson did not know the product at all and even seemed annoyed by my questions. The second dealership could not find me what I wanted. The third time was a charm! I was greeted immediately by a salesman, Vlad. He was so friendly and patient with me right from the beginning. Vlad understood immediately what I was looking for and was able to deliver. Here is the important part…..After having a test drive and getting all the paper work in order, I realized the car didn’t have a key feature that I wanted!!! If I was anywhere else, this would have been an issue. Vlad was able to quickly switch gears and deliver yet again and got me an even better car. I never once felt like anyone there was upset or annoyed. I felt like Vlad was like a brother to me and he was looking out for me every step of the way. I highly recommend Piazza Honda, ask for Vlad!! Ps I would recommend going during the week as it is not as busy!!
My husband and I purchased a vehicle from Mike Piazza Honda. We called ahead to make sure the car we wanted was in stock and spoke with Vlad who was kind enough to come in the next day on his day off to help us. He and everyone at the dealership were friendly, knowledgeable, made for a great buying experience.
I went to the Honda lot just to look around and a sales person Don Pearl greeted me. He was very nice and listened to my needs. He didn’t ask for any personal information just inquired about what year, make and trim level car I wanted. There was nothing on the lot that matched what I was looking for so he offered to text me if something arrived. A few days passed and I received a text of a trade that matched what I was looking for. I went that day to look at the car and loved it. I took the night to think about it and the following day I purchase the car. It was a great experience and I didn’t feel pressured to buy anything I didn’t want to. I highly recommend Mike Piazza Honda and Don Pearl if you are looking for a car.
I went to Mike Piazza Honda with my uncle (because… let’s be real, I’m just a girl who knows cars mostly by their shape and color💅😂). I was looking for a fairly new sedan, low mileage, good price, and a clean history. Nothing too crazy… just something reliable that I’d actually enjoy driving. We worked with Vlad (the guy from the photos), and he was honestly great. He showed me a few different options and didn’t rush me at all. We test drove two cars-the first one was okay, but something just felt a little off. Then we got into the second one… and I’m not even kidding, I loved it from the moment we started the engine. That was it. Decision made. Also, funny moment- I’m Polish, so there were moments when I was talking to my uncle in Polish, and somehow Vlad was answering my questions in English like he fully understood everything😂That honestly made the whole experience even better and much funnier. Vlad made everything really easy and actually fun. He was super helpful, patient, and had a great sense of humor. Overall, really great experience-I came in slightly clueless and left with a car I genuinely love. Can’t ask for more🚙💙🥳
I had a disappointing experience with Honda Mike Piazza in Langhorne. I scheduled an appointment for my car on Wednesday, March 11th, and was told I would receive a call the same day with an update. However, I never received any follow-up. I had to call the dealership myself to get an update, only to be told that my car was still being analyzed and they needed to keep it longer. As of March 12th, I still had no information about my car’s status. I called the service department again, and they had no new updates. No one returned my calls, and I felt ignored and neglected. When I called for another update, a service representative became visibly upset and told me to just come pick up my car because they were tired of me calling. This level of unprofessionalism and lack of communication is unacceptable. I plan to escalate this issue to the district manager and will be leaving negative reviews daily regarding my experience. I am deeply disappointed and concerned about the treatment I received, and I believe there may be underlying biases, as I felt my concerns as a non-white customer were not valued.
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