Mike Toler Chrysler Dodge Jeep RAM FIAT
Morehead City, NC
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# Summary The dealership receives overwhelmingly positive feedback for its sales department, with customers praising the team's personable approach, fair pricing, and smooth purchasing experience. However, one customer reported a significantly negative service department experience, citing an incomplete diagnostic that failed to identify a simple bolt replacement issue that was resolved elsewhere for a fraction of the quoted price.
Once again the team at Mike Toler Ram Jeep have been amazing. KC and Mr. Toler took care of my deal yesterday and made me feel like family. Great discounts and incentives helped me move out of my jeep and back into a Bighorn 1500. The truck checks all the boxes and then some! Today spent a couple hours getting it washed/clay/waxed/ceramic. The truck was perfect not a single mark/scratch or imperfection in it. Love it! Tom Phillips
I don't even know where to start...I have a 2016 Jeep Grand Cherokee limited (diesel) that I had towed to them because it was having power issues. They diagnosed and said they thought the turbo needed replaced because the bolts sheared off, but they really couldn't tell for sure. Told me it would be $1,800 to tear it down to verify. They also quoted me $9,600 for the turbo replacement if it was needed and they thought it was. I wasn't about to spend that amount on a $10,000 vehicle and told them my cap would be be $6,000. They then said that maybe they could weld it and it would be much cheaper, but they weren't sure. Well, instead I paid their $218 "diagnostic fee" and arranged to have it towed to a diesel shop in Swansboro for $186. NOT EVEN THREE HOURS LATER VINNIE CALLED AND SAID IT WAS FIXED, $275 OUT THE DOOR!!! He put a scope down and in the turbo and saw that someone has messed with it before and used too short of bolts and they backed out. He put the OEM size bolts in, and it is running great. I paid a $218 diagnostic fee to Toler that didn't diagnose anything. I probably heard "Master Techs" 10 times while dealing with the service department on the phone. If as many "Master Techs" looked at the vehicle as they said, and not one of them put a tool down in to actually look for an issue, I question the validity of calling them "Master Techs". If I could give a lower than 1 star rating I would. I am not sure how their sales department is, but I can tell you that I will never have another vehicle taken to their service department.
Such a wonderful experience in purchasing our new Grand Wagoneer. From Sales, to test driving, to purchase, Mike Toler and his team made us feel at home and valued. If you are in the market for a fantastic car buying experience, contact them first!
Awesome experience, Our Sales Representative Joshua Sinkler was very attentive to what we wanted. I would recommend this dealership to anyone looking for a Jeep or Ram pickup.
Had an awesome experience purchasing my Jeep Gladiator Rubicon! Kevin, Mike, and the whole team made the process smooth, pressure-free, and genuinely enjoyable from start to finish. They took the time to answer all my questions, making me feel like they truly cared. The whole experience was seamless and a real pleasure. My Rubicon is pure magic on and off the road! I love her! Totally recommend Mike Toler in MHC if you’re looking for great service, friendly staff, and an amazing ride! Thank you, guys! I appreciate you!
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