MINI Edmonton
Edmonton, AB
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# Summary The dealership receives praise for its knowledgeable and attentive sales and service staff who create smooth, stress-free purchasing experiences and maintain responsive parts departments. However, one customer reported significant service issues where technicians misdiagnosed a problem and provided an expensive incorrect solution, though a competitor later resolved the issue quickly and affordably.
WOW! Shawn, the service manager is amazing. He makes the whole process so smooth and is very professional and courteous. Thank you and highly recommended!
Brought my car in for a check engine light and they recommended that I replace my thermostat assembly. That did not solve my issue . Fault codes came back and they got me to bring the car back into them again saying possible faulty t-stat . Told me my wires to my sensor were shorting out and the would do a repair for me as well as replace the t-stat again . I hadn't even been gone for 1/2 hours and my check engine light came on again . Brought my car back the next day on a Saturday. The bmw techs looked at my car and the bmw side gave me a loaner car . Once the Monday, I received a call saying that they diagnosed my car needing an ecm and wiring harness which was at a ridiculously high price . I declined. Took the car home and left it sit until I decided to give a small German car shop on the west end a try . Turns out that the technician at mini when they put my hoses back on , they put them on the wrong ports giving my sensor a signal that the car was running cold turning my rad fan on high causing my car to run rich . This shop switched the hoses back to the way they were supposed to be and problem solved for just over $200. Vs the astronomical quote that mini gave me . Never will I ever take my car back to mini service again ๐
Bought my first car here so I might be a bit biased. I love this dealership, they have great staff who are friendly and professional. The cars are obviously great. Steve sold me my first car and he was wonderful to work with. I often here for parts and sometimes servicing. They have a good and responsive parts department and I can usually get regular maintenance parts on the same day or within the week. Their servicing team is really professional and do a thorough job. They've even helped me over the phone when I had some mechanical questions to inquire about.
I am in LOVE ๐ with the newest member of our family!! It was a joy to drive home to Grande Prairie and is as perfect as I have been imagining since 2011!! Thank you to Stephen and Tin for their parts in making my dream become a reality! The shopping experience was stress free, relaxed, smooth and enjoyable!! Not once did I feel like we didn't belong! Cheers! ๐ฌ๐ง Buy a MINI....BIG on attitude!!
They went above and beyond for helping me into a new car. Chris Brown was professional and not pressuring, and Tin Nguyen didn't stop until he found a bank to get me approved. Really mad me feel like a VIP client and got me a car I love to drive.
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