MINI Grand River
Kitchener, ON
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# Summary The dealership receives consistent praise for exceptional customer service, with reviewers highlighting the professionalism, responsiveness, and helpfulness of staff members across sales, service, and delivery departments. Multiple customers emphasized that their experience exceeded expectations and noted the team's willingness to negotiate fairly and go above and beyond to meet their needs.
Purchased a Mini Cooper here recently and the customer service is top notch! Joshua was amazing, friendly and very helpful during the purchase. Evan was very friendly and knowledgeable during the vehicle delivery. The service department also deserves some commendation as Tyron and Jovana were extremely helpful when I needed assistance. No regrets and very happy customer!
Had a great experience completing the purchase of a new MINI JCW. Joshua Mulder was on the ball responding quickly when I was searching across Ontario for specific features. We negotiated a fair deal for my trade-in and treated me with respect. Susan made completing the deal friendly and easy, and Aleksa patiently walked me through the features. Great dealership, great people, great experience. Thank you MINI Grand River.
Mini Grand River surpassed my expectations! I called to inquire about a vehicle. I received a call and follow ups from Kyle & then Joshua that day, discussed my situation and I had a purchase agreement in hand the next day along with Photos inside & Out and provided a bonus incentive promo . They were always professional, respectful, courteous and patient with my emails & questions. I highly recommend Mini Grand River and worth the drive. thank you Kyle & Joshua !
I was extremely impressed by the level of professionalism and customer service at MINI Grand River. After visiting two other MINI dealerships, my experience here clearly stood out and made my decision easy. Aleksa essentially finalized the deal over the phone, going above and beyond to make it happen. He was proactive in approaching management to explore every possible option for negotiation and, just as importantly, communicated clearly and respectfully when there was no further room to move. Susan then brought everything together with an exceptional level of expertise and professionalism, making the entire process seamless and confidence-inspiring. Overall, the experience at MINI Grand River exceeded my expectations, and I would highly recommend them to anyone considering a MINI.
I had the pleasure of dealing with Josh Mulder to purchase a new tire package for my Mini. His positive energy, excellent product knowledge and great customer service made the visit to the dealership very enjoyable. I would definitely recommend dealing with Josh.
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