MINI Montréal Centre

Sandy Hakim and Gustave Lesage know what customer service is all about! These two amazing humans do everything in their power to make your whole experience truly special. I live in Calgary and bought 2 cars from Gustave and had them shipped to Alberta - the whole process was seamless. On the financial end, when it came time to end my lease, Sandy was their every step of the way. Thank you to both of you. I have nothing but high praise for Mini Montreal because of you two and the customer service you provide. ⭐️⭐️⭐️⭐️⭐️

Overall great purchasing experience. I have yet to experience de service and maintenance side of the dealership. I can only hope that will be at least equal to the purchasing experience.

If I could give a Zero I definitely would!! I went for a service at this Mini Cooper branch. I had booked my appointment online and chose vehicle check service! So definitely I needed an inspection, not work done on my car for this specific appointment!! I went there at 7:20 AM and they said you have a transmission oil light on. I said I know, but I don’t want to change the oil today, I am here for the drivetrain check soon light which is on too, and a weird sound of the engine when I turn it off. Instead, the staff member handling my case literally threw my keys and documents in front of me on the desk and told me, “go wherever you’re planning to change your oil and ask them to inspect your car.” I am a student and for sure it is not easy for me to arrange payment right away. I need to know what is the problem, what is priority, how much it will cost, and then step in for fixing it!!! I’ve never experienced this level of disrespect at a service center. I will never come back, and I strongly recommend others avoid this branch if they expect basic professionalism.

It’s been 5 months now since I bought my Mini Countryman from this location. From entering the dealership until leaving everything was top notch. Gustave was an amazing rep to deal with. Very patient, careful, implicated. I always wanted a Mini since I was 15, and the service comforted me in my choice. My dream came true in a wonderful manner. The car went twice to Mini but Laval (closer to me) for routine maintenance and it went very well also. What else can I say apart from KUDOS!!

I recently purchased a vehicle from Mini Montreal Centre. While the sales and financing teams were excellent—professional, knowledgeable, and attentive—the overall experience has been overshadowed by serious failures in vehicle preparation that no customer should have to deal with. The staff made the purchase and financing process smooth, but the condition of the vehicle upon delivery has left me questioning the dealership’s quality standards and attention to detail. The very next day after taking possession, I discovered one of the tires had two punctures that required immediate attention. On top of that, the yellow coolant cap was missing and had to be purchased the same day at my own expense—something I was told would be reimbursed. Even more concerning, the coolant level was below the “add more” marker line, forcing me to buy coolant and have my personal mechanic top it up. I still have not been told if I’ll be reimbursed for that cost. The oil was left at only 10% life remaining, which is completely unacceptable for a vehicle claimed to be fully prepped. All other fluids were also left at bare minimum levels, despite my signed paperwork confirming the vehicle was road-ready. These issues make it clear that the vehicle was not properly inspected or prepared before delivery. I will be personally checking the transmission fluid, brake fluid, and brakes in the coming days to see what else may have been overlooked. I was told reimbursements are being mailed to me, and I am waiting to receive them. If they do not arrive, I will update this review to reflect that. The delays in reimbursement, combined with the completely inadequate prep, have made what should have been a positive experience frustrating and disappointing. In short: the sales and financing teams were excellent, Sales Representative Florian Financing representative Sandy But the dealership’s failure in vehicle preparation has caused unnecessary expenses, wasted time, and serious concerns about quality control. Future customers deserve much better Even if the vehicle is not a premium brand, fundamental checks such as fluid levels, tire condition, and proper component installation are non-negotiable. Overlooking these basics is unacceptable from any dealership, regardless of brand I wanted to provide a quick update and follow up on my recent purchase. I have received the first reimbursement, and I appreciate that step being taken. That said, I want to ensure there is an active investigation into the condition of the vehicle at delivery, as what I experienced was unacceptable. Upon receiving the vehicle, I found: Windshield washer fluid empty Engine oil at only 10% life remaining Coolant level below the “add” marker Rear brakes at approximately 40% Front brakes at approximately 35%, with the driver’s side disc slightly warped Transmission fluid not changed at 90,000 km as specified in the manual These are just some of the issues I have discovered. While I personally have the resources to address these concerns either myself or through my mechanic, not every customer would be in the same position. To close, I want to emphasize that my experience with your sales and financing teams has been excellent. However, the vehicle preparation team fell short, and this has been disappointing. For the benefit of future customers, I strongly recommend that vehicles be more thoroughly inspected and properly prepped before delivery, regardless of what the paperwork indicates. Thank you for your attention to this matter