MINI of Universal City

Five stars for Bernie! I bought a Mini Cooper JCW from him, and the experience was incredible. We reached a deal in under ten minutes with just one phone call. After dealing with other dealerships that were either non-responsive, arrogant, or just kept playing games, Bernie was a breath of fresh air. I wish I’d found him sooner and saved myself all that wasted time. The entire process from paperwork to delivery was smooth, fast, and pleasant. If you’re looking for a Mini, go see Bernie. he’s the best!"

Jane made the whole process way easier than expected. I like to have all the details upfront, and she was patient and transparent the entire time. No pressure, no surprises, and everything lined up when I came in. Loving my MINI.

Worked with Marc Perry from the selection , design and implementation of its manufacturing in the factory. I opted for a mini cooper S white convertible. Throughout the entire process Marc kept me well informed and once the vehicle finally arrived spent a significant amount of time going over features as well making sure I was aware of all its eccentricities. This vehicle was a college graduation gift for my middle daughter and I undoubtedly would use Marc and the Universal Mini team in the future . Professional throughout the process and would purchase again there in the future without hesitation. Amazing and positive experience. Eric L Fernandez MD Medical Staff at Henry Mayo Newhall and Providence Holy Cross Hospitals

I brought my under one-year-old vehicle to Universal City MINI to address loud, jolting brakes. The service department chose to "reprofile" the brake pads and replace a sensor. When the issue did not improve, I brought it back. The dealership completely gaslit me, claiming the problem was purely due to "environmental factors" and was not warrantable. Shortly after, the rotors rusted out specifically in the areas where the improperly treated pads were failing to make contact. Disappointed, I took the car to a different dealership to have them address the problem. Their technicians inspected the vehicle, stated that the damage was likely caused by the initial, incorrect reprofiling work done (by Mini of Universal City), and performed repair work under warranty. I will never bring any of my vehicles back to Universal City MINI. I strongly advise others to look elsewhere for competent service.

I would not trust this place with my vehicle. I bought a $3k service package from here but decided to abandon it after getting mt vehicle serviced here three times. The first time they scratched my rims, the second time they made me replace a part that was actually fine, the final straw was when I saw they put 300 miles on my car. The mechanics were literally taking my car for personal use. If you have to use this dealership for servicing, have a camera recording and pay attention to your miles and other small details.