MINI Windsor

I have had my Mini Cooper for approx 4 years. Initially, my original sales person was great at keeping things flowing smoothly and I had no concerns, unfortunately he left. The last year or so it has changed. Last year, when I didn't want to make an appointment for something due, the caller more or less told me if my breaks fail, I can't blame Mini (pretty sure you can recommend someone get service in a less dramatic way). When I went in the following month for my oil change and tire switch, I was at no point reminded my warranty was ending a month prior (not even from the one who called previously to threaten my brakes failing, and I know I should have kept better track myself). The dealership said they would comp me if I couldn't afford it, but since I got another service, they wouldn't be doing that (then why even say that!). Also, when I dropped my car off that day, I had an appt first thing in the morning so I used the key drop box. I called around 3pm to see if my car was ready yet and they said they didn't have it!! They never even looked in the key box, didn't care to call that my car 'wasn't there'. I couldn't believe how irresponsible that was. This year's appt has been no better. I booked for an oil change and a few days later I'm getting a text asking if I want to make another appointment for services I decline. What services? I never declined any services, I was never asked about additional services. I expect better from a premium brand dealership such as Mini/BMW and I will probably not be giving them my business for car services anymore, unless I have to.

I recently purchased a new Mini Cooper S JCW remotely via phone, email, and messaging. Daniel Pistagnesi was the salesperson who supported me throughout the entire process. He was excellent at answering my questions, addressing my concerns, and finding the best deal quickly. I would definitely recommend Daniel to anyone looking for a smooth, positive experience purchasing a new car from Windsor Mini.

I dropped off my car on April 8th due to an engine overheating issue and didn’t get it back until the 21st. It took more than five business days just to identify the cause, and despite the fact that I needed the car over the weekend, I received absolutely no updates. I eventually had to rent a car because no one informed me what the issue was or how long the repair would take. It was extremely frustrating, especially because I rely on my car. I originally purchased my vehicle in Montreal and previously used the Montreal MINI and Laval MINI service centers, where the customer service was on a completely different level. Compared to Montreal and Laval, the customer service in Windsor has been the worst. If you are going to charge high labor costs, the least you could do is provide proper customer service. Is giving customers timely updates really that difficult?

I recently purchased a Mini from Windsor Mini, and Yasmine was the salesperson who assisted me throughout the process. She was incredibly nice, genuine, and helpful—qualities I’ve rarely encountered in car sales. I’m truly glad I bought my Mini from someone I can trust, and I would highly recommend her to anyone looking to purchase a Mini or BMW. The reason I rated four stars is due to the overall process of receiving the car. On the day of pickup, the car wasn’t fully prepared—there were a few stains and hairs visible (especially noticeable on the white interior) and the gas tank wasn’t full. There was also a bit of confusion during the final steps, but thanks to Yasmine’s professionalism and support, everything was resolved smoothly.

I had an amazing experience with the sales department at MINI Windsor! From the moment I walked in, the team was friendly, professional, and incredibly knowledgeable. They took the time to listen to my needs and helped me find the perfect Electric MINI. The entire sales process was smooth, and there was no pressure at any point. My salesperson Daniel, was fantastic—patient, thorough, and went above and beyond to ensure I felt confident in my purchase. Bill the sales manager was also fantastic to work with! I couldn't be happier with my new MINI and highly recommend this dealership to anyone looking for a top-notch car buying experience!