Mississauga Volkswagen
Mississauga, ON
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# Summary The dealership receives consistently strong praise for exceptional service and professional staff members who prioritize clear communication, transparency, and customer care—particularly in service and sales interactions with named advisors. However, one negative experience highlighted frustration with sales management regarding pricing transparency and perceived bait-and-switch tactics that left a customer feeling disrespected.
Had a tire blowout at Saturday night on highway 401 and got it fixed yesterday. Huge thanks to Peter, Terry, and Anthony for the help. They were professional, efficient, and explained everything clearly. The repair was done quickly and the whole process was stress-free. Really appreciate their honesty and great service !!!
Wasted Trip and Zero Transparency — All Talk, No Deal 👎🏼 VW of Mississauga at the Erin Mills Auto Mall was an extremely frustrating experience. The Sales Manager, Porya, showed little respect for our time as customers. We were called into the dealership under the impression that there was room to work out a deal, only to be told once we arrived that pricing was completely non-negotiable. That information could have easily been communicated upfront and would have saved everyone time and effort. The interaction felt like a classic bait-and-switch tactic just to get customers through the door. Instead of professionalism or transparency, the experience came across as dismissive and unhelpful. Buying a vehicle is a major purchase, and customers deserve honesty, respect, and clear communication. Unfortunately, that was not our experience here. I would strongly recommend others shop around and deal with a dealership that values transparency and customer respect.
I’ve been bringing my car to Mississauga Volkswagen for service and consistently have a great experience thanks to Mohamed Basheer, a service advisor there. He’s professional, communicates clearly, and always keeps me updated on the status and timing of the service. It makes the whole process smooth and stress-free. Really appreciate the level of care and attention. Highly recommend asking for Mohamed if you’re servicing your vehicle here.
I recently picked up a new VW Taos and had an excellent experience working with Elisa. She was patient, approachable, and genuinely listened to what I wanted, rather than pushing for a quick sale. She worked hard to secure a great deal and made the entire process feel comfortable and smooth. Elisa went above and beyond to get me the specific trim I wanted and she was attentive, transparent, and highly professional. If you're visiting Mississauga VW and want a smooth, stress-free car-buying experience, I highly recommend asking for Elisa.
I had an excellent experience with Mississauga Volkswagen, especially working with Silvester Nirmal. He was very professional, honest, and easy to deal with. He took the time to explain everything clearly and provided genuinely helpful advice without any pressure. His guidance made the whole process smooth and stress-free, and he truly cared about helping us make the right decision. Great customer service, transparency, and professionalism. I highly recommend Silvester and Mississauga Volkswagen, and I would definitely deal with them again in the future.
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