Franchise Dealer

Mitch Hall Cadillac

Lamesa, TX

4.8(78 Google reviews)

Brands

Cadillac

Contact

2713 Lubbock Hwy, Lamesa, TX 79331
(844) 227-2441mitchhallcadillac.com/

Google Reviews

# Summary The dealership earns consistent praise for its sales team's knowledge, responsiveness, and ability to handle out-of-state and remote purchases smoothly, with staff going above and beyond to ensure customer satisfaction during the buying process. However, one customer reported significant frustration with the service department, citing lengthy wait times, poor communication, and an initial misdiagnosis that led to extended rental car expenses and unresolved vehicle issues.

Laura6 months ago

I would like to thank everyone at this dealership for helping me after I experienced car trouble out of town. My new vehicle is a dream! I would especially like to send a thank you to Vaughn who took care of me during the buying process. He made a potentially stressful time a very smooth process. I would also like to thank Elmer for delivering my car well past closing time so I could get on the road back home. I highly recommend this dealership.

Damian Martinez5 months ago

Very helpful staff! The knowledgeable salesman was able to answer all my questions easily. Reid was able to deal with the out of state purchase much easier than others I've delt with in the past. Thank You Reid and everyone down at Mitch Hall Cadillac !!

Sarah Toledo2 months ago

The staff was exceptionally helpful and courteous. Derek made my remote vehicle purchase efficient and seamless, responding promptly to all inquiries. I highly recommend Mitch Hall.

JTBa month ago

Missouri in the Service department is top-notch-she is a no nonsense, take care of the customer first and foremost-she is a fixer and always goes the extra mile with your satisfaction in mind. If your vehicle needs repair Missouri, Rick and Diana are the Mitch Hall team you can rely on.

Victoria Benford5 months ago

Car was towed to your service dept. I told the service dept every light that was showing and problems it was having. Check transmission light, steering wheel light, car turing on and off at stop light, drivers assist light. My car was there right at three weeks I had to rent a vehicle. . Days called and could not get anyone to tell me what was going on with the car. Then I was told it only needed a new battery. 2/5/26/ Picked up car today took it to the car was car would not go into neutral transmission light on etc. Called service dept left them know they advised they would have someone drive pick it back up and put it on a machine another week or so of renting a car and waiting. Very disappointing. But I have to work and need my car. Not haay so far with the service or the time it has taken. Victoria Benford

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