Mitchell Chevrolet, Inc.

My family owns a cabin in Green Bank, and this was my first trip by myself. When I heard a terrible grinding noise from my brakes about an hour and a half away from my destination, I panicked. I made it to my destination, but had no clue what I was going to do. I found this dealership, and carefully took the half hour drive here. I talked to a really helpful receptionist who immediately helped with my concerns. Unfortunately they couldn't get me in just then, they were slammed with cars. They told me a few other places to try and take it too, when most dealerships would just send me away. The other repair shops couldn't take me either, so I decided to go back and see if they could fit me in the next day. They were packed with repair orders, but a kind repair tech took the time to try and find the source of my noise. Within 5 minutes, he found the issue, showed me the problem, and had called NAPA just down the road to see if they had the part I needed. I made it to NAPA safely, did the repair, and the brakes work just fine now. Absolutely amazing customer service for someone who wasn't even a real customer.

Joe and Sam Mitchell saved the day! My daughter and I were towed into their dealership overnight with our camper after breaking down while returning home from Snowshoe mtn. After sleeping comfortably in the camper on the lot. Joe meet me in the parking lot while I was on my way in at about 7:30am (they "open" at 8am). They made room to get my 2014 Chevy Silverado into the shop and quickly diagnosed the issue. Made the repair and had us on the way before noon, with a discount. The wood burning stove in the lobby was very welcoming and my daughter didn't want to leave as she did her schooling there for the day. Joe, Sam and everyone I spoke with were friendly and helpful. Thank you!

Just had an oil change and tire rotation on our '21 Colorado. The service included a quick inspection of the major systems, lube all hinges and the windshield washer fluid was even topped off. All of that for a very reasonable price. Everyone I dealt with was friendly and knowledgeable. I am extremely happy with my experience at Mitchell Chevrolet.

We were out of town up at Snowshoe. Had issues getting my 2024 Gmc sierra to run. Found out it was so cold the diesel fuel had gelled up. In calling my dealership back home, they suggested that I find a nearby gm dealer for my gm roadside assistance. It turned out Mitchell Chevrolet was the closest. I called them to ask about picking my truck up and putting it in their garage to warm up, they were extremely helpful and the price they quoted was about 1/3th of what other businesses had quoted. They right away sent someone out with a rollback. While waiting, I went out and started my truck, it seemed to run fine ,I'm guessing the additive I put in earlier had worked. I called Mitchell Chevrolet, talked to Amanda and understanding that she had sent the truck already, I met him shortly after leaving Snowshoe. I stopped by the dealership to pay them something for their efforts and to my surprise they said I owed them nothing and they were happy my truck was running good again. They also instructed me on what to do to prevent this in the future. I'm not sending in this review because they didn't charge anything (which I think they should have). I writing this because of their quickly answering the phone, promptness and honesty in helping me with my truck. It is as if they put themselves in my shoes. I highly recommend them, for this one act of kindness from them goes a long way in my book. I shared my experience with my dealership in Mt airy Nc and Terri one of the service advisors suggested I write a review to share this with others. For she was impressed as well.

Service Manager here at Parker Buick GMC, in Morehead City NC. Both Donna and Amanda (shoutout to the tech as well, whom I don't know the name of) helped a customer of ours in that neck of the woods (almost 500 miles away), to get their truck sorted after a fuel gelling issue. Wanted to leave a line here and for all those who see it. Nice to be able to reach out across state lines and have professional, helpful staff to reach a common goal. Thanks to Mitchell Chevrolet and all the staff who made this possible. You've got friends here on the Crystal Coast! Thanks all! Chris Dixon SM Parker Buick GMC