Mitchell Hyundai

I started looking and researching safe, comfortable, and affordable vehicles that had enough technology to keep me safe. My husband was not going to be able to help me drive by looking in my blind spot, helping with directions, watching for speed signs, and so much more. I listened to many videos about top ten cars and why they got the ranking. I also knew my car needed to be more comfortable than our last car, and I needed to be able to save gas. After a few months of looking, I went back to the person who was interested in helping me find what I wanted. Many people called to tell me that they had something better, or asked ifvi would look at a "better" vehicle. I wasn't interested in anything but what my research promised. Oh, and it had to be red. I live on a red dirt road, and too many cars are white, silver and black in parking lots. Stephanie and Johnny found what I needed. They had to go to Mississippi to get it, but they found it. With the unlimited power train coverage, as long as I owned the car, how could I possibly go wrong. I now have a very pretty, sparkling red, Hyundai Tucson Hybrid limited. It has more safety technology than I even thought possible, even after my research, it has excellent gas mileage, and it is a comfortable and smooth ride. Oh, and my Little Miss Sophie enjoys the ride too! Thank you Mitchell Hyundai!

I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged bumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I’m not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I’m forwarded to someone from their parts team named Jeff, and he responds as if I’ve never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, “we don’t do body shop and paint here,” with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I’ve had, and I will not be returning or recommending them.

I honestly don’t even know where to begin with my escapade and interactions and experiences with this place. I’ll do my best to keep it brief! I got my car from here as a used car. Upon such purchase I asked for the service records, for my knowledge and records, and I was never provided it until my final interactions with this place. This interaction I am referring to was with Fred the GM of the location, which to spare complete detail went as follows; I asked if they’re supposed to service all vehicles before they’re sold, why I was told mine was not (Fred later “found” it and hesitantly emailed it to me after in a better way of saying “I don’t know what difference it makes for you to have it” when I had asked for it Four times), I mentioned how I’d specifically asked for certain things to be looked at as I had previously had my car inspected prior to asking them to fix it and these such things were either neglected to be fixed in general or were improperly fixed causing such parts and my car to break further, mentioned how Mitch with the services department had told me untruthful things that my warranty company had “said to him” (a warranty company I have through my personal bank that I got my car through) and yet when I asked them the same questions they gave me the same answers, repeatedly, which was not the same as what Mitch was saying. I also asked for a copy or really an email to be forwarded to me from Mitch, simply of the photos he was required to send my warranty company of my vehicle from prior to them “fixing” anything on my car and was told he “no longer has the email”.. seems kind of odd for a major dealership to not have record via email on a company email of pictures they were sending to a warranty company, not to fret though as I was provided said photos directly from my warranty company whom had no resilience when I asked for such! Onto the next things that were uncovered, upon bringing my car to another shop. I was informed that the things I had asked Hyundai to look at and fix were still untouched, and were fixed properly by the wonderful shop that I’d brought my car too! It was also brought to my attention that the Cv Axle Hyundai “fixed” was stretched to fit and caused it to fail, was also an aftermarket part but was claimed to be an OEM part and was documented on my invoice and the invoice sent to my warranty company as an OEM part with such part number, however upon inspection and verified by removal of the busted CV Axle that was put in place by the service department at Hyundai, the part number on said part does in fact not even match the part number that was listed on said invoices at all. Which correct me if I’m wrong.. is fraud? And the icing on the cake was that Hyundai washed their hands completely of the situation and “corrected their wrong” by telling the shop my car was at that they’d order the OEM part and have it delivered to that shop and have him fix it, because they’re “no longer servicing” my vehicle. To put into perspective of the timeframe this all partook in, my invoice from Hyundai began 1/6/26 and was labeled “ready” on 1/13/26. My car was then again inspected by the shop that fixed my car properly, around Valentine’s Day and scheduled to be fixed on 2/25/26 and was picked up 3/4/26 and during the duration of the week my car was properly being fixed, was when I had my interactions with Fred and uncovering the improper details took place.

Great experience. Danny Lane and team stayed overtime to help close the sale. Got everything I wanted in an SUV. I would recommend this dealership.

I bought my Hyundai Tucson new in 2008 and she's still going strong!!! I remember a seamless purchase start to finish. It was 18yrs ago so can't remember too much.