Modern Cadillac of Burlington

Edit: I am editing this review with proof I went there, and that they requested an internal review. I will start this review by saying that if you have any problems, you should go to any other GM dealer that you are close to, Modern will provide you with a bad experience and may not even fix your car. I have a 2024 Cadillac Lyriq that was having some software problems. All of the hardware on the car was seemingly working fine, but the GPS functionality inside the car was not functioning correctly about 80% of the time. I took it to the Modern Cadillac service department where over the course of about a week or so they looked at it twice for a couple days each and could not figure out the issue. They seemed to be throwing darts at a dart board and guessing what was wrong, restarting random bits of software and replacing random parts relating to the navigation. This entire time the service associate I was in contact with was providing a subpar experience. She originally got me an appointment for one day in the morning, but the EB tech was not even available that day so it was the next day before my car was even looked at which has me lost my car for an unnecessary day, she would not give any updates on my car unless I reached out first when I requested updates to be given to me over text, and she had an overall snarky attitude over text. After the second visit when my issue was still not fixed and they seemed to not have any idea how to fix it, I requested a loaner car so that way they could keep my car for an extended period of time and do a thorough investigation. She told me there was a line but that I would be updated as loaners came available. Roughly a week and a half passed with no updates, so I reached out to her, and she told me that I had only moved up one spot on the loaner list. If this is truly the case, then Modern needs way more loaners and more competent technicians to work through issues faster. I requested to be kept on the loaner waiting list and to be provided more updates and expressed my frustration at the situation. She then told me that this might be something only I can fix and that I should contact Google (who powers the built-in navigation) myself because only I could talk with them and do certain trouble-shooting steps since it was linked to my account. I expressed that I believed a dealership should be capable of fixing any problems with a car they sell themselves, without the customers having to reach out to any third-party company on my own. I received a snarky response, to which I then said I was beginning to have doubts if Modern was truly capable of fixing my car. I received no response to this and then a few days later decided to bring my car to Bill Black Cadillac in Greensboro. They got my car, looked at it, quickly told me what was wrong and the steps they would take to fix it, and gave me a loaner on the same day. This was a way better experience with an associate who was friendly, a technician who seemed to know how to do their job, and a decent selection of loaners available immediately. If you have literally any other choice, do not go to Modern.

Just terrible. One sales person tells you one thing the other sends you completely different cars. So glad I didn’t have to work with these unprofessional people , please do better. Anthony is awful and I advice NOT DEALING WITH HIM ESPECIALLY. Told me to go buy another vehicle because it wasn’t possible just to find the exact vehicle for less than! Ps : In the text is one person stating to get me that same exact vehicle for the asking price and then the other is the Anthony guy stating what he said.

On our way home to Virginia on a Sunday our car happened to leave us stranded on I-85 in Burlington. Had it towed to the Modern dealership & left it there. Communicated by phone with the service representative the next day & she kept me informed on its progress of being repaired. The service rep. was so understanding & worked hard to get the car repaired as quick as possible. She was fantastic, calling me many times. THANK YOU for the great service.

Extremely Bad Service. Purchased my 16yr old daughter new driver a car on 1-13-25. This was her Birthday Gift. Less than two weeks after we purchased the car the ABS lights came on and the Cadillac Burlington Dealership instructed us to take the car to their nearest sister store Modern Nissan Concord on 1-31-25. As of today 3-17-25 we still do not have this car and still making payments with no resolution. Both Modern Cadillac and Modern Nissan of Concord lied about the Safety of this vehicle as it now needs a new engine replacement. The GM refuses to buy this car back and payoff the loan and refused to pay for the entire cost of replacing the new engine. We had this car less than two weeks and put less than 200 miles on it. I tried contacting the GM in Burlington multiple times and he failed to respond until the Service Manager at Concord got involved. The tech in concord told me the vehicle needed a new module for the light indicators and a part was ordered and once the part came in they would take it to Honda techs for the repairs. On 2-27-25 When the tech was driving the car to Honda the car broke down on the side of the road and had to be towed to the Honda place for diagnostic. Modern never told me the car was towed, i learned that information from Honda. When I asked the Tech and SM from Concord why the car was towed to Honda they told me it was because they were short staffed that particular day and due to a misfire in car or possibly out of gas. I called the Towing company and they told me and gave me the address of where the car was picked up off the side of the road NOT the dealership. Modern lied about why the the car got towed to Honda and gave me false information. Neither Modern nor Burlington want to take responsibility for this car and do the right thing. I was given two options from the GM at Cadillac, option 1 was to repair the engine but I would still pay out of pocket and option 2 is they would buy the car back but I would lose money on the car because it has no engine. I’m so disgusted by the Entire Service Departments at both Burlington and Concord. When we bought the car my daughter was with us and the SM stated that the car was great and that he wouldn’t put his on family in the car if something was wrong and he would not put my daughter in it….. and unfortunately they put my new 16 year old driver in a car that was unsafe to drive! All the techs from Honda and Modern Concord and the the GM at Burlington stated the car was not safe to drive. But Modern Cadillac refuses to make it right and buy it back AS IS. I do not trust Moderns ethics and certainly do not believe in their vision and values of helping the community. Now I am forced to contact legal representation for further assistance. Shane, Gregory, Chris, and Mike you all should be ashamed of yourself for allowing this happen. You failed tremendously at obtaining a good customer experience and I never want to do business with your corporation again! The fact that you were going to put my 16 year old child in an unsafe vehicle infuriates me!!!! I encourage nobody to do business with you!!!

I purchased a 2023 cadillac escalade from modern Chevrolet in October 2023. As of January I still do not have a tag or title. 30 days after purchase they told me they did not have a copy of my driver's license and insurance which I was required to send when I filled out the application for them to hold me the car until the next day. I live out of state so they sent me a 2nd temporary tag in November after I called back when I still did not get a tag. I'm then told the 2nd insurance info I sent was nit correct but confirmed it when sent.In December still no tag so I call back and i am told the paperwork has been processed but it may still take 2 weeks but by law they cannot issue a 3rd temp tag so just keep proof of purchase in vehicle. Finance company now threatening to increase my interest rate because they think they are not listed as lien holder but they check when I talk to them and still nothing entered I'm the system. I called the dealership and left the GM a message no return call. So I'm riding around with a 130,000 car with expired tags still in January. They have been paid their commission at this point I'm sure so they don't have any sense of urgency or concern!