Moffitt Dodge Chrysler Ltd
Oak Bay, NB
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The dealership receives strong praise from most customers for its friendly and responsive sales and service teams, with patrons highlighting attentive communication and willingness to accommodate urgent repairs. However, one customer reported significant frustration with a major insurance claim where delayed alignment work allegedly damaged new tires, citing poor accountability and a lengthy resolution process that ultimately cost them additional money.
Dan and Jeremy are a great sales team. They have your best interest at heart and no pressure at all. Very prompt with communication. Highly recommend!
Great bunch of folks to deal with for regular maintenance on our vehicle
At first they seemed really great to deal with, We had a good initial experience getting some work done to our Dodge Ram. So we trusted them with an insurance job, it was much bigger than our first job. With the insurance job they left us to drive our truck until a rim, that was on back order had arrived at their shop. The truck needed a four wheel alignment but they didn't do the work until the rim arrived (4 months later). This RUINED our brand new tires, that we bought only two months before the accident. They threw out the tires because they said they were a hazard. They were only on the truck for 6 months before they went to the garbage pile.. They claimed it was our lift kit that ruined the tires. Adrian in the service department acknowledged that the alignment could have done this to the tires, but Dexter in the collision center refused to add the tires to the claim or to acknowledge that it was them not fixing the alignment initially that caused the tires to wear. We never had an issue in the last three years, with the truck wearing tires because of the lift kit. The lift kit was in the truck when we bought it from a different dealership. It took them 5 months to finish the job, and we had to chase them to finish the work. They weren't willing to be accountable for mistakes that were made on their part, and will now cost us more. Wasn't much care for their customer in this situation. Highly recommend you go elsewhere if you want a dealership you can trust. We won't be returning. Very disappointed.
Excellent sales team and very friendly atmosphere... we have high hopes that ongoing service will match sales team approach. Had several friends recommend this dealership for good value for money and for regular maintenance/repair work. Looking forward to a long happy relationship with this company.
We are on a long road trip and we needed to have our fuel filter replaced on our ram 2500. We called a place at our nest next destination and they told us it would be a week and a half before they could get us in. We panicked! On the off chance that there was something near us we googled and found this dealership. They got us in with no questions asked! Turned it around quickly and completed the repair and service items promptly... and did it with a smile. Great place!
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