Monroeville Kia

I brought my vehicle to Kia Monroeville before the New Year due to a malfunction in the fuel and temperature gauge cluster. I was quoted $1,400 for the repair and agreed. I delivered my car shortly after the New Year. Later, I was informed that my vehicle was ready. However, when I arrived, I discovered that the original issue had not been fixed. Instead, a different panel (radio panel) that was already working was replaced. I refused to accept the vehicle, and they asked me to leave it so they could correct the issue. They kept my vehicle for approximately three months without completing the repair. When I requested my car back, the problem was still not fixed, yet they demanded $1,588 before releasing my vehicle. I was forced to pay in order to retrieve my car. I am very disappointed with the service and lack of communication, and I hope Kia Monroeville addresses this issue properly. SECOND: Thank you for your response. After getting my vehicle back, I personally identified the actual source of the problem. I have also been trying to contact your dealership regarding the required part, since it appears to only be available through Kia/your dealership, but I have not received any response to my messages. In addition, I discovered that some fuses in my vehicle had been tampered with. The fuse for the climate control system was removed and not reinstalled, and I am now also receiving an error related to the engine cooling system after the vehicle was returned to me. At this point, I am requesting proper communication, clarification regarding the work performed on my vehicle, and assistance in obtaining the correct part so this issue can finally be resolved professionally.

We purchased a new Kia Niro recently and the team at Monroeville Kai did a great job working with us. Bobby (our sales rep) and Irvine (a manager who got us in a loaner car while we worked out some logistics about the new car) went out of their way to make us feel like valued customers. We are very pleased with our experience.

We bought our second kia sportage today. The sale representative was Dominic. He was amazing. He had great customer service skills. He Helped me find what I was looking in the Kia sportage. All the workers at Kia Monroeville were great. We now have 2 Kia sportages and love them. I highly recommend them!!!

Needed a new car and the people of Monroeville Kia were a dream to deal with! Bobby was my salesman and was nothing shy of extraordinary. Rich took care of the approval of the deal, what a great guy. Jeff, the GM even came over to introduce himself and just have a conversation with me! Great people and grest place to get a car!

Absolute worst experience getting a vehicle from this location. I originally contacted Monroeville Kia about a vehicle they told me still needed to go through cleaning and wait. When I showed up days later to view the vehicle it had already been sold. I was then pressured into buying a different vehicle. I was charged a thousands of dollars for a protective coating and warranty that was never applied to the car. The car was never even cleaned, when I drove it off the lot there was still chick fil a wrappers from the previous owner underneath the seat. They gave me a box which was a set of these coating liquids that had already been opened and used. I was told to come in the following week to have this done and after waiting it was never done; they instead "fixed" a scratch on my car that is still completely visible. They financed the state tax amount into my loan and when I went to pay the taxes on the car that amount was over $500 short of the taxes that were owed. I can't think of anything positive to write about this experience and feel I'm owed a refund for work that was never completed. While I understand it is your process to apply the coating at time of purchase, I don't believe this was ever completed on my vehicle. My salesperson Bobby confirmed this when I purchased the vehicle and in a follow-up conversation after coming back in. He said he was focused on the scratch and forgot about the detailing/coating. I live 2 hours away and spent hundreds of dollars staying in a hotel in the area after I purchased the vehicle specifically to come back in and have this completed. I will contact you at a later date, but setting up a good time for me is not that simple.