Moore Buick GMC Truck, INC.

I accompanied my friend in purchasing a Subaru Crosstrek yesterday from this dealership. A gentleman wearing a bucket hat and a gorgeous smile came out of the vehicle at the end of the purchase, and I asked him his name (Nick). I have to say that the detailing on this car was absolutely impeccable and his professionalism was noteworthy. I hope that this dealership knows they’ve got an absolute gem on their team. Highly recommended!

I was in the Jacksonville area for a while and needed an oil change and to have my truck looked over since I travel a lot. When I brought it in they took it right away and I probably waited about an hour which was amazing!!! Then this past weekend my AC decided to crap out- funny a week before I am leaving the area! Luckily I was able to schedule an appointment! Again my truck was taken in right away and diagnosed within an hour! they were nice enough to give me a ride home since it was going to take a few hours-said possibly may keep overnight which was ok. But then I got a call from my service advisor Allen letting me know it was ready to go! Now from experience with dealerships this NEVER happens! So yes I was very impressed- oh yeah and they came to pick me up! I didn't get the girls name but she was awesome!! And a big shout out to my service advisor Allen!! He is absolutely a pleasure to deal with- you guys are very lucky to have someone like that!! Thanks again guys for everything and taking care of my girl ;-)

Absolutely enjoyed my experience at Moore Buick GMC in Jacksonville. I drove from Wilmington to Jacksonville today and purchased a 2025 Buick Envista. The entire experience was professional, organized and the employees we interacted with were courteous, friendly and very helpful. Left there with exactly what I came for, the price i wanted and it took less than 3 hours to accomplish it all while at the dealership. Which is unheard of these days. You normally spend anywhere from 4-6 hours buying a car. Not today. Very pleased with the vehicle and my experience there. I recommend 10/10.

I had a very disappointing experience at Moore GMC. The staff came across as extremely unprofessional and snobby from the moment I walked in. Instead of feeling welcomed as a potential customer, I felt judged and brushed off. Communication was poor, questions were answered with attitude, and overall customer service was absolutely awful. I would not recommend Moore GMC based on my experience. I would recommend Trent GMC in New Bern NC the complete opposite of Moore GMC. Service was spectacular ask for Tyler at Trent!!!

Jonni Aidoo is your go to guy. Absolute epitome of service above reproach. Fantastic experience my wife and I had. Wouldn’t recommend many salesmen, but Jonni deserves the credit he’s due. Honest, patient and respectful. Made the transition into the GMC family enjoyable and easy.