Morehart Murphy Chrysler Dodge Jeep Ram

My DEF system went out in my 2016 Dodge Ram 2500 diesel, so I took it to the service department at Morehart Murphy Chrysler Dodge in Durango. They were super busy and still took time to expedite shipping of my DEF tank and quickly installed it. Great staff! I would definitely recommend Morehart Murphy service for repairs.

My husband and I stopped by the dealership on our Anniversary to see what was on the lot. Sean met us with a smile on his face and joy in his voice. We fell in love with a beautiful Jeep. Sean didn't push us, he gave us the info we were looking for. We went to talk and said lets move forward! Sean and the finance office Matt Blanchard and Steve Noto worked really hard and came up with a "Deal we couldn't refuse" LOL. Less than 24 hrs we had our Anniversary Gift to each other. We met Jeff and the great guys in the parts department who made us feel like family. Thank you to Sean O'Neal for your friendship and help! Jayne and Jerry Beebe

I am so happy I went to Morehart/Murphy Regional Auto Center to look for my next truck. After a very bad experience with their big competitor in Durango, I made the right choice. The salesperson Elliott Hofmeister was a delight to work with. Elliot went the extra mile to take care of his customer (me). He obviously cares deeply for the best for the customer. The finance manager James Ryall was efficient and thorough in handling all the paperwork. This dealership can be very proud to have Elliot, and James, as members of their team. I bought a RAM 1500 from this outstanding dealership and I highly recommend them. In fact I will give them ten stars ☆☆☆☆☆☆☆☆☆☆!

In July 2024, I took my Ram 2500 to Morehart Murphy Chrysler Dodge Jeep Ram in Durango, CO for a serious safety issue: the engine was intermittently revving on its own, sometimes causing the truck to aggressively lurch. I had video evidence, but the service advisor dismissed it, saying he couldn’t diagnose from a video. I explained the videos were supplemental, yet he authorized a repair unrelated to my concern. He praised himself for a quick fix, but the issue persisted immediately after I left. I sent another video showing the problem continuing. He told me to bring the truck back, but I had already left Durango for a prior commitment. I expressed frustration that he had confidently claimed the issue was resolved without addressing my actual concern. He tried calling, but I missed it due to poor service. He then texted, “I’m not playing this game,” implying I was avoiding him. His tone was condescending and dismissive. I filed a formal complaint with Chrysler. When I later spoke with the service advisor, he opened by referencing my complaint — a comment that felt like an attempt to guilt or intimidate me. He emphasized how hard he’d worked to return my truck quickly, as if speed mattered more than resolving a safety issue. He said it bothered him that I didn’t appreciate his efforts and told me not to return to the dealership. Since then, I’ve heard multiple similar stories about this service advisor, and about others being banned after raising concerns. The fact that he had the authority to ban me — and that the dealership backed him when Chrysler investigated — speaks volumes about Morehart Murphy’s leadership. It’s troubling that the Chrysler Corporation doesn’t seem to have more oversight when safety is involved. I then took my truck to Advantage Dodge in Farmington, New Mexico. Their team took my concern seriously, reviewed my videos, observed the issue firsthand, and acted immediately. It turned out I needed a new engine — it was dangerous to be driving the truck. Advantage Dodge provided a loaner vehicle, while Morehart had made me pay for a rental. Chrysler later reimbursed me, recognizing Morehart Murphy’s mishandling. The truck was still under warranty, so the full repair was covered. The contrast between these dealerships couldn’t be clearer. Morehart Murphy dismissed a safety issue and punished me for speaking up. Advantage Dodge listened, acted, and ensured I was safe. Morehart Murphy never followed up, apologized, or acknowledged the severity of the issue. Their refusal to take responsibility and decision to ban a customer over a safety concern shows where their priorities lie. This wasn’t just poor service — it was reckless disregard for customer safety. I strongly recommend avoiding Morehart Murphy Chrysler Dodge Jeep Ram. Advantage Dodge earned my trust through integrity, responsiveness, and doing what’s right — the kind of dealership every customer deserves.

During a mid-July trip to Durango, the Check Engine light came on in my RAM 2500 3 days before I had to head back to Tucson. Turns out it was a recall repair item from RAM, and Annette and her crew were able to fit me in even though there were no service spots available until August. Thanks to her juggling some tech time, her crew was able to switch out the part and return my truck with a day to spare. I can't say enough about the fantastic service!