Morningside Mitsubishi

My experience at Morningside Mitsubishi was amazing. Japneet handled everything professionally, from test drive to paperwork. The process was quick, easy, and well-organized. Very satisfied and grateful for his support.

I don’t usually leave reviews, but I feel it’s important to share my experience. I was in the process of purchasing a vehicle from this dealership and had already put down a $3,000 deposit and signed the paperwork. I understand that delays can happen, but my biggest frustration was the complete lack of communication. I was originally told the vehicle would be ready within 2–3 days. Instead, I had to repeatedly call for updates, callbacks were promised but never happened, and I was left wondering what was going on with no proactive communication from the dealership. The only reason I eventually received honest and transparent information was because I spoke with Jay (Japneet). He was professional, respectful, and took the time to explain the situation. He apologized for the delays and the lack of communication, answered all of my questions thoroughly, and treated me with genuine respect. If it weren’t for Jay, I probably wouldn’t have received any meaningful update at all. He is an excellent example of what customer service should look like. Unfortunately, my experience with Farahaz was the complete opposite. During the paperwork process, he asked where I worked, and after I replied that I worked at a hotel, his immediate follow-up question was, “Housekeeping?” There is absolutely nothing wrong with working in housekeeping—it’s an honest and respectable profession—but making assumptions about a customer’s occupation is unprofessional. A more appropriate question would have been, “What department do you work in?” or “What’s your role?” I also felt uncomfortable because of his facial expressions and body language whenever I asked questions. Buying a vehicle is a significant financial decision, and customers deserve to feel respected and comfortable throughout the process. I brought these concerns to Steve, the owner, who took the time to listen. He told me that he had already confronted Farahaz regarding my complaint, which I appreciated. Later, when I returned to pick up my refund cheque after deciding to back out of the deal, I saw Farahaz in the office. He looked extremely upset when he saw me—probably because I had brought the issue to the owner’s attention. Regardless, I don’t regret speaking up. Constructive feedback is important, and I hope it leads to better professionalism and customer service in the future. In the end, I decided to walk away from the purchase. It wasn’t because of the vehicle—it was because of the poor communication, missed callbacks, and the way I was treated during the process. A dealership can recover from delays, but failing to communicate with customers and making them feel disrespected is much harder to overlook. Thank you to Jay for being professional throughout the process, and to Steve for listening to my concerns. I sincerely hope the dealership improves its communication and customer service so future customers have a better experience than I did.

I had one of the worst experiences at this dealership when going to purchase a used car. My friend purchased a brand new Outlander and I chose to purchase a used 2024 Outlander Noir. One of the managers refused to negotiate at all. But I did manage to get a good deal with another manager who actually paid attention to my needs and my budget. The main concern happened on the day of the pickup of my car. There were 4 days in between to get the car detailed, work on the ownership and complete any other work on their end. I was continuously messaged by the sales agent to get everything ready on my en - the winter tires, extra keys, insurance etc. - which I did diligently. On the day of the pickup, the agent messaged me at 5pm to ask if I was coming and of course, I was on my way. When I reached there at 5:30 they informed no work was done on the car (inspection, ownership transfer etc). This is so unprofessional and disrespectful on their part. And this was treated so casually by them - clearly showing they do not care. Customers have many things happening their lives. We can't just be disrespected like this. You need to inform us if there are changes and not treat us like nothing! I will never ever recommend this dealership to anyone. I hardly write Google reviews but this was warranted. Needless to say I cancelled the whole deal!

I couldn’t be happier with my experience getting my new car! The customer service was absolutely amazing—everyone was so friendly, professional, and willing to go the extra mile. They made the whole process feel easy and stress-free, and I always felt supported and taken care of. It’s rare to come across a team that genuinely cares about their customers the way they do. A special shoutout to Japneet and Harjot for making the entire experience feel comfortable and seamless—I truly appreciated their patience and support throughout. I highly recommend them to anyone looking for a great car-buying experience!

I had a great experience! Special shout-out to Irfan Ali for making the entire process smooth and stress-free. He was professional, knowledgeable, and very patient in answering all my questions. Everything was clearly explained, and the delivery was right on time.. Highly recommend working with him if you’re looking for an excellent car-buying experience!