Morrey Nissan of Coquitlam
Port Coquitlam, BC
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# Summary The dealership earns consistent praise for professional and friendly staff who provide attentive customer service during vehicle purchases and maintenance, with service advisors and managers noted for their reliability and problem-solving abilities. However, one customer experienced repeated issues with vehicle cleanliness upon pickup and ongoing problems with customer information management in the system, concerns that were not adequately resolved despite multiple complaints.
I’ve been part of the Nissan family for the past five years, and after my lease ended, I chose to continue with them again because of a great offer and consistently excellent experience. I really appreciate the outstanding service at Morrey Nissan Coquitlam and would like to thank Naheed, Maryam, and the entire team for their professionalism, support, and customer care. I highly recommend them and look forward to continuing my journey with Nissan.
had an excellent experience with Morrey Nissan. The staff were professional, knowledgeable, and extremely friendly throughout the entire process. They took the time to answer all my questions and helped me make informed decisions when purchasing two vehicles, a Nissan Rogue and a Nissan Kicks. Their attention to detail, patience, and outstanding customer service made the experience smooth and enjoyable. I highly recommend Morrey Nissan to anyone looking for a new vehicle.The auto seller called Ms. Kiana really helped me choosing my best choice she is so professional and patient and helped me a lot
Very disappointed with the service received today. Cleaning the car was supposed to be included, yet the car was still visibly dirty inside and outside when returned to us. I have photos showing the condition right after pickup. What makes this even more frustrating is that this is not the first time we’ve complained about the same issue. We have brought it up multiple times before, and each time we were told they would make sure the car was properly cleaned next time — but unfortunately nothing has changed. I also want to mention that the two employees who helped me today were nice and respectful, so this review is not directed at them personally. However, there continues to be ongoing confusion with customer information. Our family members’ names, cars, and phone numbers are constantly getting mixed up in the system. Every time one of us visits, we ask for the information to be corrected, but we still keep receiving messages and emails about the wrong vehicles. If cleaning is included as part of the service, customers should not have to repeatedly ask for it to be done properly, and customer information should be managed more carefully as well.
Service Advisor Kelvin and Manager Patrick and the service team at the Coquitlam Morrey Nissan are amazing, very reliable, accommodating, dependable, hardworking and strive for 10/10s each time I deal with them. Even though it sometimes hurts to pay that service bill (if it's a bigger job), they try to save money for me where they can, and I feel confident in knowing that the work has been done carefully & properly. The complimentary espresso drinks as well as the car wash are also nice perks. Really appreciate the outstanding way we're treated at Morrey Nissan.
My 2026 Nissan Leaf stopped accepting a charge when it was only about 41 days old. Neither Level 2 nor Level 3 charging worked, leaving the vehicle undrivable. Jin, the Service Manager at Morrey Nissan Coquitlam, and his team quickly diagnosed the issue and determined that a charging port component needed to be replaced. Although the initial estimated delivery time for the part was about 30 days, Jin was incredibly kind, helpful, and proactive throughout the process. He arranged an Enterprise rental vehicle for me and escalated the parts order status. Thanks to his efforts, the part arrived in just one week. I drove the rental car for only five days before my Leaf was repaired and ready for pickup today. I sincerely appreciate Jin and his team's professionalism, responsiveness, and outstanding customer service. Many thanks to Jin and everyone at Morrey Nissan Coquitlam for making a stressful situation much easier to manage.
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