Morris Smith Ford of Leavenworth

I had my truck serviced and repaired here for six years while I was living in Lawrence. Their good service, fair pricing, and professional staff always made it worth the drive from Lawrence to Leavenworth for anything my truck needed. My first visit was in November 2017, when the dealerships in Topeka and Lawrence could not figure out the problem with my 4WD system. The folks at Zeck figured it out quickly, got me a brand-new truck as a loaner, and completed both the repair and warranty claim within three business days. Since then, Zeck Ford never let me down during the years I lived in Lawrence. I also bought an extended warranty from Zeck after my truck passed 100k miles, and the service advisors were always patient when coordinating warranty claims. It has now been four years since my last visit, but the parts Zeck Ford installed on my truck are still holding up well. The folks in the parts department were always patient and professional when helping me find small parts. My experience with Zeck was not only about the service department. One of my close friends from college sold his Dodge Charger to Zeck because they gave him the best offer compared with dealers in Lawrence and Johnson County. As for the body shop, I had two collision repair experiences there. Both involved a lot of paint work. They did a great job with color matching, and I still have no issues with the repainted parts after more than five years. It is the best Ford dealership I have visited in my past 10 years of living across four states/provinces and two countries while owning the same truck. I heard the ownership has changed, but I truly hope this dealership can continue running as well as it did before.

Excellent service from start to finish. Damien, our salesperson, was extremely knowledgeable, professional, and patient throughout the entire process, taking the time to thoroughly explain every detail and answer all of my questions without ever making me feel rushed or pressured. His attention to detail, honesty, and calm approach made the entire car-buying experience smooth, stress-free, and actually enjoyable. I truly appreciated his dedication to great customer service and would highly recommend him to anyone looking for a trustworthy and reliable salesperson.

Damien helped me with getting into a Corvette at a sweet deal! The entire team was a great pleasure to work with! I would highly recommend buying from this dealership! It was worth the drive from my location.

Buying from this dealer was a pleasure. I worked with Al Van Dyken and he did a great job of walking me through the process, listening to what I wanted in a vehicle and helping me get a deal that worked for me and was fair. I drove 3 hours to this dealership because I was impress with their reviews and I was not disappointed. The friendliness and commitment to finding something that worked for both sides was evident. I would highly recommend to everyone looking to buy.

Poor Communication, Bad Attitude, and No Fix I originally brought my truck in two weeks ago to diagnose and repair a communication issue. After keeping the truck for 3 days, they performed some software updates and told me the issue was fixed. Unfortunately, I could tell during the drive home that absolutely nothing had changed and the original problem was still there...I contacted Cody, my service advisor, who said he would speak with the technician and call me back to arrange getting the truck back in. That callback never happened. In fact, throughout this entire experience, communication has been consistently poor. Multiple times I was told someone would follow up, and multiple times I had to call back myself because nobody ever did...I scheduled a second appointment and was specifically told that if I dropped the truck off Wednesday morning, it would be completed the same day. I heard nothing all day Wednesday. I called Thursday around midday and was told they would call me back with an update. Again, no callback. I finally called again around 4 PM and was then told they hadn’t even gotten to it yet, and that I could either pick it up or leave it until Monday morning...At that point, I went to pick up the truck and spoke with the service manager, Matt, about the situation. They offered a loaner vehicle, but then said none were available and suggested bringing the truck back the following Wednesday instead...You would think this repair would become a priority after the inconvenience of the first unsuccessful visit, but instead the attitude seemed to be “maybe next week.” The entire experience has been filled with poor communication, missed callbacks, inaccurate timelines, and ultimately no repair after multiple visits. I understand delays can happen, but honesty and communication go a long way, and this experience has had neither.