Moss Bros. Chrysler Moreno Valley

Bought a 2026 Durango hemi from John Davis and he went above and beyond ! We were able to leave while they did the rim swap and he even offered to deliver it to our home ! It’s been the best 2 weeks with my new car.

I recently brought my Ram 1500 into the dealership for service, and I have to say the experience exceeded my expectations from start to finish. What really made the difference was working with Alex—she was absolutely outstanding. From the moment I arrived, Alex was friendly, professional, and incredibly knowledgeable. She took the time to clearly explain what my truck needed, answered all my questions without rushing me, and made sure I felt confident about the service being done. It’s not every day you come across someone who genuinely cares about both their work and their customers, but Alex definitely does. Throughout the process, she kept me updated and made everything smooth and stress-free. There were no surprises, no confusion—just honest, transparent communication and top-notch customer service. It’s clear Alex takes pride in what she does, and it shows. Because of her, I’ll definitely be coming back for future service and recommending this dealership to others. If you’re bringing your vehicle in, I highly recommend asking for Alex—you’ll be in great hands.

On February 1st 2026, we purchased a Ram 5500 from this dealership for our company. Initially, the process was smooth. I specified we needed a weight sticker for the truck’s registration, and the finance department assured me it would be handled. Two months passed, and we didn’t receive our plates. When I called the DMV, they confirmed the fees for the weight sticker hadn’t been paid, putting the registration on hold. The DMV said only the dealership could resolve it. When I followed up, the dealership blamed me for the missing fees—even though they had agreed to handle everything. I paid the fee myself on April 30th directly to the dealership. Yet by late May, no plates. After another call, they admitted the plates were sitting at the dealership for over a month with no attempt to notify me. What made this experience worse was the dismissive, condescending attitude of one finance employee. Instead of acknowledging their mistake, they laughed and blamed me, even after I’d been waiting months to legally operate my truck. The manager eventually resolved it, but it should never have gotten to that point. As a longtime Ram customer, this was the worst service I’ve had. I’ll take my business elsewhere, and I’d advise others to do the same.

I would highly recommend not coming to this dealership. I went here to have some wiring replaced. The truck is a ram 1500 2024 with 14k miles that I keep in great shape no tears or scratches especially on the inside. This truck is my baby, a pavement princess. In doing this they had to remove a good majority of the interior and dash inside the truck. Which is no problem because I went to the dealership hoping they would do a great job. I originally thought about going to another mechanic but this truck is my baby so I opted to go to the dealership in hopes they would do it better then other places, well I was completely wrong. When I went to pick up the truck after them having it for a month fixing it, I saw the dash was extremely scratched (like if you took a screwdriver and just dug into it), the center console broken and scratched the same, interior torn, scratches on the dash and arm handles that help you get into the truck so deep they couldnt be buffed out. I also saw broken parts an my heavy duty weather mats completely broken, how does that happen, Idk, maybe lack of care in working on my truck. So I asked the service manager who quit recently justin why would you give me my truck back in this condition he stated I didnt know I apologize so they went to fix their mistakes, another month without the truck. Well when I went to go pick it up after the repairs I saw again deep scratches in the dash and glove box, I asked him again what is going on with this it needs to be fixed an I do not appreciate this, again he said it will get fixed. A few weeks later I was out of town an my wife went to go pick it up, well we thought it was fixed but when she finally drove it off the lot the truck sounded as if it had a turbo an the steering was making a squeaking and squealing noise that was loud and frightening to her. She brought it back and she was told I think the truck is safe to drive and should be ok, it is better to have a truck then no truck. So her not being a mechanic an the service person not being one as well let my wife drive the truck not knowing if it was safe or not. When I got home to drive the truck I was enraged, how dare they let my truck leave the lot not knowing if it is safe an allowing my wife to leave with it. So when I brought it back, I was told the same thing. So I had them drive with me in it and they stated that they will fix it. So I had them fix it again as well as the scratches that I found in the interior they just replaced. i stated I want to talk to a manager an was told they are not in so I said I want them to contact me. At no point was I ever contacted with a apology or anything. After three months of it being there I finally picked it up and again I saw scratches in my interior and was completely shocked. So I asked the new service individual because the previous one quit that day whats going on how long will this take, he had no answer for me. Saddened in my trucks condition I chose to take it as is and love it, the only thing offered for their inability to fix their mistakes by not being mechanically competent was a few free services nothing else and not even an apology. I truly hope others do not come here for services because you might run into the same thing I did, and if you need to go to moss for a vehicle go to san bernardino location, but not this one. They completely disrespected me an my time, my wifes safety and my truck that I purchased through their sister company in san bernardino. Take your money elsewhere, and do not waste your time with this dealership or even the moss brother company. Im extremely dissatisfied and unhappy in my service with them.

Had been looking for a vehicle and met Ahmad. He ended up working such an amazing deal that I bought two vehicles! Finally the google reviews were accurate!! Thank you Ahmad at Moss Bros Jeep