Murray Chrysler Jeep Dodge Ram Okotoks
Okotoks, AB
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# Summary Patrons consistently praise the dealership's exceptional customer service, with staff members like Phil and Serge earning recognition for going above and beyond through personalized attention, home delivery, and genuine care for client satisfaction. While most reviews highlight knowledgeable and friendly service across sales and service departments, one customer noted concerns about transparency in the finance department and pricing negotiations.
We really wish we had found this amazing place first instead of wasting time being disappointed by other dealerships. Phil went above and beyond to make sure we got exactly what we wanted in a truck and worked hard to get us to the payment range we were comfortable with. What really stood out was the customer service. Phil treats you like a friend rather than just another customer, and he genuinely cares about helping you find the right vehicle. By the end of the process, it felt like we had gained both a great truck and a new friendship. If you're looking for a dealership that truly puts its customers first, we highly recommend Murray Chrysler Jeep Dodge Ram Okotoks and Phil. ⭐⭐⭐⭐⭐
It was so refreshing dealing with a business, and people, who care about their job and the quality of the work/service they provide. I rarely trust anyone to touch my vehicle and the young man that dealt with my wiring issue and headlight replacement on 2024 Ram 3500 was exceptional. Respectful, knowledgeable, personable. Even came out afterwards and took a moment to walk me through some in dash controls to review trailer lights. Serge the manager was awesome as well. Thank you for restoring my faith in people these days!
My husband bought a Jeep Cherokee from Murray’s and it was an awesome experience. Phil went above and beyond what was expected. Phil is friendly and a real people person. He displayed superb customer service skills and very experienced in what he does.The features and condition of the vehicle is more than what we expected. This is our first time buying a vehicle without test driving it or seeing it in person and we are more than stratified with the vehicle and the service. All the paperwork was done remotely, Phil took care of everything for us. For that we are so grateful. What is amazing is that Phil drove the vehicle all the way to Edmonton and delivered it to our home. He even refilled the gas and gave us a full tank of gas, amazing. We even got a gift from the dealership as a thank you. I would recommend this dealership to anyone who wants to buy a vehicle, Phil will make it a great experience. A+ service and our new Jeep drives perfectly. Awesome, thanks Murray and thanks Phil. 😁🤗
Jordan was great. He is quite soft-sell, which suits my personality. He is very polite, thorough, knowledgeable, and patient. Jordan gets a 5. In general, Jordan, Jaz, and Sean were courteous and efficient. This would be 5 stars overall, but I found that the finance department was less than transparent when it came to the cost of a GPS tracker and a body protection package, both of which I declined. I hope I got a fair deal on the extended warranty, time will tell. I feel I paid top dollar for my 2024 Compass Trailhawk, and not an overly generous trade value, no negotiation room. I've only had the vehicle one day. It seems to suit my needs. Here's hoping the gas mileage is as good as promised by the manufacturer.
⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Phil at Murray Chrysler Jeep Dodge Ram Okotoks I had an outstanding experience working with Phil. From start to finish, he went above and beyond to make sure I was taken care of. I’ll admit I was probably one of the most challenging clients to find a vehicle for, given my less-than-perfect credit, but Phil never gave up. He was patient, professional, and truly dedicated to finding the right fit for me. Not only did he secure a great vehicle, but he also connected me with an excellent insurance specialist who helped me get everything in place quickly and affordably. To top it all off, Phil personally delivered my new vehicle right to my doorstep — from Okotoks to Edmonton! That level of service and commitment is rare, and it made the entire experience stress-free and enjoyable. As an added bonus, I even received a free Keurig barista bar with my purchase — a thoughtful touch that really shows how much this dealership values its customers. I can’t thank Phil enough for his hard work, honesty, and exceptional customer service. I highly recommend him and the team at Murray Chrysler Jeep Dodge Ram Okotoks to anyone looking for a trustworthy and dedicated sales professional.
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