Muscatell Burns Ford
Hawley, MN
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The dealership receives consistently high praise for its customer service, with shoppers highlighting the knowledgeable and pressure-free sales experience, efficient service department scheduling, convenient valet options, and friendly staff who make customers feel valued. One customer noted concerns about the operating costs of certain Ford models, though this reflects vehicle economics rather than dealership performance.
I recently bought a Ford Escape and had a very positive experience. It was a quick no pressure process. Eric took his time and went over all the details of the vehicle which I really appreciated.
I recently had three vehicles serviced within a 24-hour period, and the experience was excellent. Scheduling appointments is quick and easy, and the valet service made the entire process incredibly convenient. Being able to keep our vehicles maintained without disrupting our work schedule is a huge benefit. Great service, great communication, and a hassle-free experience.
I brought my truck to this dealership for service yesterday as it was highly recommended by a few different people. As we've had issues with a different service place before. So took it in yesterday. Night and Day difference how you are treated and how they value you as a customer. I was also lucky as they had the part in that I needed to fix the issue my truck was having. I am so pleased and will definitely be back for future service with them. Would 100% recommend these guys. They do it right.
The service department was extremely helpful and fixed my concerns quickly. Staff in service department are very friendly. If you are looking to buy a vehicle, contact Scott Iverson at Muscatell Burns Ford. He is a great salesman!
The dealership is fine. The Ford vehicle, in particular the Expedition is expensive to own and operate. I strongly recommend a Suburban.
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