Muskoka Chrysler Sales

I have had to take my ram in a few times for warranty work and every time. I had a bad experience with the service or technicians who worked on my ram. My last experience is why I am rating them this way. I took my ram in to have the glass in my driver mirror replaced under warranty because the laminate was peeling off. Not a customer cause it was a fluck thing. I take it in Friday thinking it would only take an hour at best. The technician who was replacing the glass broke the mirror including the wires. I can't drive my ram now as its the driver side mirror. I am sure that's against the law. So they give us a loner. Thats all good but I travel 1hr one way as they are the closes Chrysler dealer to me. The jeep has half a tank of gas. They call Monday afternoon saying my truck is ready and after reading the invoicing. It states I took it in because my mirror was broken including the wire. WHAT They need to own up to the damage there technicians cause because they lack professionalism. I have had scratches put in my ram, they took apart my stereo saying it was the reason my grid lines didn't work. That is now causing my charging port to disconnect everytime I hit a bump, stripped the bolt heads in my tailgate when they finally figured out it was my back up cam not my radio that was causing the issue. I call to find out why my invoice states that I brought the truck in due to mirror not working in up or down movement. All I get is well in order to have warranty cover it we have to put that customer states. WHY when the technician was careless again and caused the damage to begin with. I love my Ram but, I STRONGLY SUGGEST that if you want professional customer service don't go here. Disrespectful technicians and service managers who blame the customer. They talk trash when they think you can't hear them about your vehicle. I caught the technicians talking trash about my custom built back rack on my dash cam and when I reported it to the service desk nothing happened. Oh other then they started to unplug the dash cam after that. I will never send anyone to this dealership. I will not be returning to this dealership. I hope other customers get better service then I did..... what a way to treat loyal Ram customers.

I would not recommend Muskoka Chrysler based on my recent experience. I drove over 3.5 hours to the dealership after being told a truck I was interested in was in excellent condition. When I arrived, it was far from what had been represented. While there, I looked at a different truck, test drove it, and decided to purchase it. I left a $500 deposit and arranged to return a few days later to complete the sale. When I made the second 3.5-hour trip back to pick up the truck, I arrived with cash to pay for it, only to be told they would not accept cash. No one had informed me of this beforehand. As a result, I had to drive all the way home, obtain a certified cheque, and make yet another trip to the dealership. After finally purchasing the truck, I went to ServiceOntario to transfer ownership and discovered that the vehicle had been registered as unfit, meaning I could not plate it or legally drive it home. At no point before I arrived with my certified cheque was it clearly communicated to me that the truck was being sold as unfit. In total, I made three separate 3.5-hour trips because of poor communication and a lack of transparency. Had I been informed from the beginning that the vehicle was unfit and that cash would not be accepted, I could have made an informed decision and avoided a great deal of wasted time, travel, and frustration. The entire transaction felt disorganized and misleading. My experience with both the sales process and management left me with very little confidence in this dealership. I strongly encourage potential buyers to get all details in writing and verify the status of any vehicle before making a long trip.

Dealt with Nicole in sales she is awesome very friendly and not pushy. No problem explaining everything and letting you go on an extensive test drive. I bought a ram there and will be buying a new van off of her as well shortly couldn’t be happier with the sales service also very happy with the deal I got around $37000 for a beautiful almost fully loaded Dodge ram with less than 80,000 on it they also surprise me on the way out the door with a lower interest rate than market interest rate which they didn’t have to do because I already was happy with what they were giving me Definitely coming back for future purchases

Absolute clown show. Went for a recall and had to follow up 3 times about getting an appointment so we had a free rental as part of the recall. Upon arrival we were told no rental was booked but we can give you a loaner (which was filthy) and was told it would take 2 hrs. 3 hrs later they said they need to charge the battery as part of the process and return the loaner and come back the following day! After a difficult discussion with their brain trust we could keep the loaner over night but get a blanket to protect it from dog hair. Had to call the following morning to learn it might take some time to fix but we can have the loaner for the day. Finally got the Jeep (POS EV) and they gave us a coupon for a free wash. Zero concept of customer service, owner was a clown who could care less about your business. Avoid at all costs clueless and self righteous is their motto

What a really nice Chrysler dealership to deal with I went to have my headlight rearranged someone put them in wrong at a young fella fix them up for me. They were so nice to us. They told us to come in their showroom. Bring the dog in with us, dog, friendly, super friendly place. If I lived near that place I’ll tell you I’d buy my Chrysler from there, but it’s just too far away super nice people wow I had a 2021 four-door Jeep Wrangler firecracker red the young fella that worked on my truck what a nice guy took me out showed me how it worked what it looked like now and what it looks like before super a nice dealership pretty snazzy outside too lots of trucks I forgot to mention a nice girl in the parts department. I asked her for a colour pen for my truck for a touchup. I couldn’t believe it. She actually had what a super girl thank you, Shorty.🌹😁🇨🇦