Musson Patout Chrysler Dodge Jeep Ram

Huge shoutout to Musson Patout Automotive Group for making the whole car buying process smooth and stress free. Tory Schaubert went above and beyond to help me get into a brand new vehicle and never stopped working until it happened. He kept me updated, answered every question I had, and truly cared about getting me the best deal possible. You can tell he genuinely works hard for his customers. If you’re looking for someone honest, patient, and determined to help, ask for Tory. Highly recommend!

My five star review reflects the level of service from the team who repaired my Dodge Journey. They are courteous, skilled, caring, and fast. I have been getting that vehicle serviced at Musson-Patout since 2009. And will continue to do so until the wheels just refuse to turn and fall off of it!!! I have a "however." However, the upper management team have absolutely zero interest or concern about their clientele. Ten days ago I contacted all four members of the team through the email links on the website. I received auto-generated responses from each of them assuring me that they would contact me. Not one of them has reached out to me. I have a serious issue to discuss. One that involves my identity security, as well as the finance department's handling and treatment of a nearly 20-year patron. Service department is wonderful-- solid 12 on a scale of 1 to 10. Upper management, though rates a -5 on the same scale.

I am extremely dissatisfied with the way Musson Patout handled the warranty repair for my RAM 2500 Rebel’s air suspension. My experience was marked by excessive and unnecessary delays, poor communication, and a lack of proactive parts management. Timeline of Events • March 26, 2026: I brought my truck to Musson Patout to diagnose a malfunction of the air suspension system. I was informed that the air bags had failed and that a report would be sent to warranty for approval. • March 30, 2026: I was notified that the repair was approved under warranty and that the air suspension components had been ordered. I was told the parts would arrive within five business days. I departed offshore the same day. • April 13, 2026: While still offshore, I was informed that the parts were expected to arrive on this date. I returned from offshore and contacted the service department, only to be told the parts had not arrived. • April 15, 2026: I followed up again and asked the appointment coordinator to check the tracking information. I was told the parts were in Dallas. • April 17, 2026: I called again and was told the parts still had not arrived. • April 20, 2026: I went to the dealership in person. The service advisor confirmed the parts were still not in. I asked for the order to be tracked and even offered to personally drive to Dallas to retrieve the parts. After making a phone call, I was told the order could not be investigated or reordered unless it was missing for 30 days, and I left the dealership. • That same day, I contacted Courtesy Chrysler Dodge Jeep Ram in Breaux Bridge, who informed me that seven air bags were in stock in Dallas and could be delivered the next day if ordered before 2:00 PM. • I attempted to contact the Musson Patout service manager several times before 2:00 PM without success. Once I finally spoke with him and explained what the competitor dealership confirmed, he made several calls. The parts department later contacted me with apologies and confirmed the air bags would arrive on April 22, 2026. • April 22, 2026: The air bags arrived as promised. However, service could not take my truck in until the following morning. • April 23, 2026 - After the air bags were installed, I was informed that the compressor was too weak to inflate the new air bags. I was told a replacement compressor had been ordered and would arrive by 2:00 PM the following day. • April 24, 2026 - I arrived at Musson Patout at 3:00 PM and discovered my truck had been removed from the service bay and was visibly sagging. during my inquriery I was then informed the compressor had not arrived. • After locating the service manager, I was told the compressor was in Houston and had not been scanned until that morning, meaning it would not arrive until Monday, April 27. Impact I had clearly communicated to service that my truck needed to be repaired as soon as possible because I was scheduled to leave offshore again in less than two weeks. Due to the delays, lack of follow up, lack of accurate tracking, and failure to proactively resolve the parts issue, I was left without my vehicle for an excessively extended period. As a result: • I was forced to Uber several hundred miles out of pocket. • My truck was finally completed around 9:30 AM on April 27, after I had already departed offshore at 4:00 AM that morning. • Much of the delay could have been avoided had the parts status been properly investigated earlier. Summary This situation reflects a significant breakdown in communication, parts management, and customer service. A competing dealership was able to confirm next day availability of the same parts when I was repeatedly told nothing could be done. This experience has significantly impacted my trust in Musson Patout’s service department and I believe a formal review of how this repair was handled with the appropriate disciplinary action taken.

Tyler and the rest of the staff were amazing! Very professional and friendly. They made the experience so effortless. Tyler Charles is an amazing salesman and he stayed with us through it all.

Phenomenal experience! Exceeded my expectations. Fantastic communication and highly recommend. Purchased a vehicle without the headaches. Thank you Bryce!