Used Car Dealer

N. V. Cloutier Inc.

Sherbrooke, QC

4.4(261 Google reviews)

Brands

ChryslerDodgeJeepRamChrysler, Dodge, Jeep, Ram

Contact

2550 Rue King Ouest, Sherbrooke, QC J1J 2H1, Canada, CA
(819) 346-3911nvcloutier.com/

Google Reviews

# Summary The sales department receives consistent praise for honest, straightforward transactions and knowledgeable staff who prioritize customer comfort, while the service department draws criticism for inefficient recall repairs, unexpected fees for courtesy vehicles, and incomplete warranty work. Overall experiences are divided, with strong positive feedback on the buying process contrasting with frustration over service department practices and costs.

Suzan Norrie4 years ago

If you need a vehicle then ask for Karim. No BS or trying to add stuff you don't need or want. Very straight forward sale. Be prepared for his relentless teasing though. :-) He will make you smile thru the whole buying experience.

Gerhard Diefenbach10 years ago

Excellent and very positive buying experience. I purchased a 2014 Grand Cherokee Summit and have nothing but good things to say about this dealership. Very honest people that made me feel very comfortable - right from start on the phone to the point of closing the deal. I would buy from these guys again anytime!

Eric Clark5 years ago

Not too thrilled with the service department. Returned to have some recall work done. When I went the first time they had received the wedding coloured replacement parts. Today when I picked up my vehicle I was told that they would call me to come back when they recieved other parts that hadn't come in. So that will make 3 visits to fix this recall, which is a known issue that I think they should know what parts to order. Very frustrating.

Ryan Blatt4 years ago

This was my first purchase from NV Cloutier. Karim was the salesman that I contacted for the purchase of a 2022 Rubicon 4xe. Karim was very knowledgeable about the vehicle and the government subsidies that were available. The leasing process was very smooth and everything was clearly explained. When the jeep arrived he set up a FaceTime call to show me all around. The car was quickly prepared and sent directly to my home. Paperwork was minimal and straightforward. For the most part I was able to do all of this by text which was super convenient! Will definitely buy from NV Cloutier and from Karim again. Highly recommend!

Mike Pezzi6 years ago

They charge for a Courtesy car when you bring your vehicle in for warranty work. They charged for an antitrust guaranteed for life and don't even spray all the metal Parts under the vehicle. But this is normal to them. They painted the badging on the vehicle prior to purchase And then refused to put on original badging when the paint peeled off. If you want to get screwed go to NV Cloutier.

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