Napleton Mazda of Libertyville

Our salesman Mike was much so attentive and very interpersonal. He made our experience like no other. He made sure any questions asked were answered and with great detail. Subsequently, the sales manager Frank contributed just as much and engaged in a professional manner and understanding. He made sure our experience was to par from beginning to end. Finally the financial manager Bernardo was the cherry on top. The whole team complimented one another with transparency. I would 100 percent recommend this location to everyone.

If you don’t like long reviews, here’s the verdict: the experience was fantastic, the price was too good to pass up, and the car is a dream (2026 Mazda Cx 50 hybrid preferred). I highly recommend you contact the Napleton Mazda of libertyville and talk to Nick G! This is my first car buying experience, which is daunting in itself. Let’s start at the top: I’ve been looking around and been to several dealerships. I know the car I want and have an idea of what the average prices are, and what I’d like to pay. I contacted the dealership online to see if they could beat a quote from another dealer for the exact same car- make, model, year, mileage, color, a true apples to apples comparison. Not only did he say he could get the number I wanted, he thought he could get me close to $200 less. Enticing… but this is all over the phone, so I needed to see in person. A woman named Heather helped schedule an appointment for me. She was polite, responsive, and flexible on timing. I was warned that the exact car would not be on the lot, but a similar car would be there to look at and if we liked it, the transfer would be made next day. No problem, that’s great. When I got to the dealership, I came in knowing what number was agreed upon and the proof handy. The salesman helping me, Nick G, requested to see the conversation I had with Adam, then went to get the quote. As Nick set it down, he saw it did not match the deal in the texts with Adam. I didn’t even have a chance to object; Nick immediately said, “this isn’t right, let me fix this”, and came back quickly with the price that had been discussed. This impressed me and immediately gained some of my trust. These guys weren’t trying to rope me in with a fake price/or withholding taxes just to get me in the door. In this day and age, that’s a rare thing. The test drive was lovely. I should note as a woman, Nick put me completely at ease. Nick was very informative and explained a lot of features I wasn’t aware of. He even encouraged me to “push it” a little (accelerate/brake harder, etc) to truly see how it handles. When we came back in, an offer to buy the car I test drove was given. After some negotiating, I was signing a deal that was nearly $200 less than what was originally agreed on. I got the same make, mileage, model, year, but just in a different color- for less than the price I originally was satisfied with. To say I was thrilled is an understatement. Once I met the financial advisor, Bernardo, I was worried the tide would shift. Surely this experience would become complicated somewhere, right? Wrong. Bernardo was straightforward and thorough but not pushy. He confirmed my method of payment only and did not try to convince me to finance with them. He reviewed the extended warranties offered through the company, and when I asked for time to think about it, he said I could take until the end of the month for the same price offered today. Again, great! Before I left, Nick helped me connect my phone to the car, set up car play, connect it to the MyMazda app, and reviewed the highlights of all the knobs and buttons so I’d feel confident driving home. (I truly think if my aging grandmother needed a new car, she’d have no problems if Nick was handling it. He was just a saint). All in all, I spent around 4 hours at the dealership in total. Price agreement, test drive, price renegotiation, paperwork/financing, payment, tada! Here’s the keys to your brand new car!! If you are looking for a dealership that is willing to work with you on pricing, is honest when they tell you an out the door price, has good customer service all around, has knowledgeable salesman that care about your needs, and has discounts offered ALL the time, you need to check them out. I am so glad I found them and decided to reach out. I do not write many reviews, let alone whole novels, but this was truly top notch.

In mid February 2026 I bought my 2015 dodge Durango from here with only 143,000 miles! I told the sales lady that I could hear the wheel bearing she said they would look at it! A week into owning it I had to have the wheel bearings replaced! It needed a tune up and the weather just started to get hot and the ac was blowing hot! We checked it and there was nothing there had too put multiple cans and to find out it’s still not working so that was a waste of over 150 bucks! It only been about 4 months! I highly doubt the Durango was looked over and if it was they mechanics are trash and need to be fired for being lazy or incompetent! Also forgot it needs motor mounts done! All this after I paid full for the thing! Edit also was at the minimum line for power steering fluid and needed antifreeze!

After 24 yrs of owning our 2001 Mazda, we had the pleasure of connecting with Mazda Libertyville through Costco's Auto program. We were looking for a specific model. Iyana got in touch with us right away and worked with her manager to find the car we wanted. They didn't have it in stock but found a Mazda who had it. A few days later we were test driving the car, and then bought it. The team at this dealership not only gave us the best price, they were also very responsive. We were greeted with professionalism and friendliness. We are very happy with the experience at this Mazda. Maybe we'll see them again in 24 yrs 😁... maybe sooner!

We had what I could only refer to as my best new car buying experience. I took my daughter in when she needed to trade in her old car from College. Gabe Molina was simply the most laid back, easy going salesperson I’ve ever met. He made the experience simple, easy and worked within our budget, & matched our best trade in valuation.