Napleton's Schaumburg Buick GMC
Schaumburg, IL
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# Summary Salespeople at this dealership, particularly Vladimir and Yiannis, consistently receive praise for their professionalism, product knowledge, and patient, pressure-free approach to helping customers find vehicles. However, one customer reported serious concerns about service quality, alleging that contaminated oil was used during a routine oil change and engine diagnosis.
Amazing experience with Sandi, who sold us a great pre-owned car. He listened to our needs and was super patient to navigate what we were looking for! The test drive with him was smooth as we went over the details of the car and any concerns we had, he had the answers for. He was knowledgeable and super kind to us and made the experience great. We totally recommend him if you want to be treated with empathetic care. :)
Had a great experience working with Vladimir. He was professional, honest, and very knowledgeable throughout the entire process. Vladimir took the time to explain everything clearly, answered all my questions, and made the transaction smooth and stress-free. No pressure, no hidden surprises — just a fair deal and excellent customer service. I highly recommend Vladimir to anyone looking to buy from this dealer.
I had an excellent experience working with Vladimir Talevski at the GMC dealership. He was professional, friendly, and incredibly helpful throughout the entire process. Vladimir took the time to explain everything clearly and thoroughly, making sure I understood all my options and answering every question I had with patience and honesty. His knowledge, positive attitude, and commitment to customer service made the experience smooth and stress-free. I never felt pressured, and I truly appreciated how transparent and attentive he was. If you’re looking for someone who genuinely cares about helping customers and goes above and beyond, I highly recommend asking for Vladimir Talevski. Thank you for making my experience such a positive one!
⭐⭐⭐⭐⭐ Outstanding Experience from Start to Finish! Yiannis truly went above and beyond throughout our entire car-buying experience. From the very beginning, he took the time to show us all the models and options we were interested in, patiently answering questions and never once applying pressure. He encouraged us to step away, think it through, and explore all our options—which made us feel comfortable and confident in our decision. When we ultimately decided on the Buick Enclave, Yiannis went out of his way to locate the exact vehicle we wanted with every feature we were looking for. He even drove to another dealership to personally pick it up for us. That level of dedication and customer care is rare. The great experience didn’t stop there. The finance manager was equally wonderful—clear, thorough, and honest. They walked us through all of our options, explaining the pros and cons so we could make the best decision without feeling rushed. We absolutely love our new car and know we’ll be back to this dealership in the future—especially as our kids come of driving age. Highly recommend Yiannis and the entire team for anyone looking for a stress-free, top-notch car-buying experience!
DO NOT GET OIL CHANGES CONTAMINATED OIL 1/10/26 went for an oil change and engine diagnosis for metal shaving/particles…. They found no metal on the black overdue oil, they perform and oil change perfect well if no metal shavings are present on my oil or engine than they pour CONTAMINATED OIL into my engine every time I pull my dip stick I get these metal fragment on the tip which I know for fact it’s not normal those little pieces are signs of metal slightly rubbing, well all that black debri on pictures is metal since the magnet pulled….. since it’s not my engine than they are pouring contaminated oil it’s my guess
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