Nashua Hyundai
Nashua, NH
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# Summary The dealership is praised by customers for its friendly, attentive sales staff who facilitate smooth purchasing experiences without high-pressure tactics, though buyers are cautioned to secure their own financing beforehand to avoid unfavorable interest rates. Service department performance appears inconsistent, with at least one customer experiencing repeated failures to resolve a warranty issue and poor communication.
Aiden was a really good salesman, motivated and able to help us throughout the process. The team there is all warm. I will say that I suggest you look for funding options through credit unions on your own before going, because like all dealerships they try to mark up the interest rates, and sell you on horrible terms. We were approved through our own lenders at 6.24 over 65 months, whereas the financial team there pushed a 13% apr over 72 months on us, essentially a 11k difference, so do your homework before you go, or be prepared to refinance as soon as possible. All in all it went relatively smoothly.
I had a fantastic experience purchasing my new Palisade at Nashua Hyundai. Jack Stinnett was wonderful and managed to get me the car I wanted even though it was not in stock at Nashua. I went knowing what I wanted, we test drove the trim level I wanted in a different color than I was looking for. I was offered an extremely good deal within 15 minutes on the exact model, trim level and color I wanted knowing I would have to wait to get it. There were no games, no back and forth to "check" with a manager, being left to sit and wait and then having to play the game. I know that it is a team effort, and Joe Dolan is a fantastic Sales Manager. From past experience with other dealerships I can say that Nashua does it right (Unless you like spending an entire day sitting at a dealership). In less than a week they managed to get the one I wanted (faster than expected). I went to the dealership and the whole process of trading in my Tucson, getting everything switched over and completing the paperwork took about a half an hour. Best experience ever! Thank you Nashua Sales Team!
Kellan was an amazing person to work with when trying to get a new car! He was very thorough in his explanations of the vehicles I was interested in and my family and I appreciated his patience. This being my first time having a car under my name, I was a little nervous, but he helped me every step of the way. His personality is amazing and working with him felt so easy. Thank you Kellan and everyone else who worked to provide me with comfort and an awesome new Tucson!
Positive: My buying/leasing experience was very good. My sales rep, Joe, is great to deal with. I'd buy from him again for sure. Negative: The service department. My brand new IONIQ 5 has been in the shop for non-working windshield wipers four times and is still not fixed. Communication from the dealership has been almost non-existent.
We had a great experience with everyone when buying our new car. David Ritter was our salesperson and was very professional during the process and everyone was friendly. The team did not make us feel pressured to make our decision. David and Bernie were easy to communicate with and made the car buying process easy! Highly recommend. David went above and beyond to make the process enjoyable!
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