Navarre Hyundai

My wife and I were in the market for a new vehicle and spent weeks researching and traveling to different dealerships and spoke to dozens of salesman none of which we felt were truly listening to our needs or giving us the adequate customer service we expected for such a major purchase. That is until we met Jay Santana over at Navarre Chevrolet in lake Charles. Jay was extremely professional and courteous and truly attentive to us when we told him our situation and what we were looking for. Jay made the entire process so pleasant and easy, he did all the leg work and didn’t just treat us like a paycheck but genuinely sought after our needs and landed us in the perfect vehicle for our family. Jay Santana is the absolute standard of customer service and we couldn’t be happier to have had such a wonderful salesman take care of us on this major purchase.

I was extremely happy with the salesman Jacob and the dealings and communication with him before, during, and after the deal was made. On the Hyundai survey I gave him a 10 and here he would be a 5 star. The reason it is a four star is because the finance guy didn't have paperwork ready and I was there hours waiting for him and then when I got in there, it was still some time before I could leave. I have done deals like this before and finance had the paperwork ready and I could leave very soon after arriving at the dealership for the car. The GM was super nice and cordial and I'd give him a 5 star here also, he made you feel welcome and appreciated. Only the finance department is keeping this to the four star rating. So know I am very elated with dealing with Jacob and if I have to go back for another one, I will ask for him again and ask that you do too. He is not pushy and has excellent communication.

Heath Kite went above and beyond for us! He listened to everything we wanted and made sure we got it! I’ll recommend him to my daughter, Katie Jones who will be looking for a new car when they move here! Hyundai Navarre made the buying process really easy and smooth. They answered any and all my questions and Mr. Heath was very helpful! We’re well pleased so far with our new 2026 Hyundai Santa Fe!!!!

I will start by saying Stacy Roberts is a true champ. It was her first week at Navarre and I was her first sale. That is something I am proud to say and I hope she is too. I am a nurse practitioner who has done a lot of driving in the past ten years for my job. The purchase process was very pleasant overall mostly in part due to Stacy’s experience and character. There was only one hiccup and that was during the trade in piece. I hate trading cars when buying but I needed to trade my little Buick Encore, so I did. Honestly, that should have gone a little better than it did - I was a little disappointed as everything up to that point had been pleasant and high level. Navarre needs to do better on that. The part (where the guy came out and said he was “training Stacy to appraise a car the proper and transparent way”) was nothing but a dog and pony show and it was pretty disheartening and almost insulting to anyone’s intelligence. Stacy handled everything with grace and professionalism because she was already a veteran car salesperson. I went into this process needing a bigger car that would accommodate my granddaughter’s gigantic car seat. I’m not going to lie - I had my mind set on another brand (I’m also the proud owner of a 20 year old luxury convertible) but the idea of the hybrid just made sense to me as I began researching SUVs. The Palisade has so many luxury features that other high end brand so I get the hybrid PLUS the luxury. Thank you Navarre and Stacy!!!

Jay Satana at Navarre Hyundai made the entire car-buying experience genuinely enjoyable. From the moment we started working together, it was clear he’s not your typical pushy salesperson. He’s laid-back, easy to talk to, and truly listens to what you’re looking for without trying to upsell or pressure you into something that doesn’t fit. What really stands out about Jay is how much he values people over the sale. He’s family-oriented, kind, and incredibly hardworking. You can tell he takes pride in doing right by his customers, and he consistently goes above and beyond to make sure you feel comfortable and confident every step of the way. Working with him felt easy and stress-free, which is rare when buying a car. If you’re looking for someone honest, genuine, and far from the “sleazy salesman” stereotype, Jay is your guy. Highly recommend! The service at the maintenance shop (in Lake Charles and Sulphur) is so superior and they are also kind and not pushy.