Navarre Nissan
Lake Charles, LA
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# Summary The dealership receives highly positive feedback from customers regarding the sales experience, with staff consistently praised for professionalism, patience, and making the buying process smooth and enjoyable. However, one customer reported serious concerns about service department performance, alleging multiple failed repair attempts that resulted in engine damage and unresolved disputes over responsibility.
The worse people ever to fix cars! I wouldn't recommend these folks due negligence on they're behalf. Destroyed my engine after 7 attempts to fix this car and they destroyed it. Unprofessional to car services but professional scamers. After they charged us to replace the throttle body, thermostat, etc. Because the car ran hot after they touched the car now its the engine. Carla, why would you ask us to trade the car after spending all the money on the mistakes yall could not fix. Navarre you seem like you're hiding from the facts of your team mistakes and I'm not paying Navarre Nissan 7k for their mistakes. After 7 tries to fix the car they sent us home thinking the car was fixed. It ran HOT FOR THR 2ND TIME WHEN THE CAR NEVER RAN HOT IN OUR POSSESSION. NOW THE ENGINE IS WARPED FROM COOLANT LEAKING EXTERNALLY THEN INTERNALLY INTO THE COMBUSTION CHAMBER AND THEY BLAME IT ON US! ALL I WILL SAY IS YES YOU HAVE TO ASK FOR THEIR INSURANCE AND FILE CLAIM. THEY WON'T TELL YOU! SO MY BEST ADVICE IS TO STAY AWAY FROM THESE FOLKS BECAUSE NISSAN CONSUMER AFFIARS WONT HELP OVER MONTHS IN THE SHOP BECAUSE YOU GUYS COULDNT GET IT RIGHT!
David and Kylee were great! They made buying my first car a fantastic and easy experience! I’ll always recommend them for your car buying needs !
Everyone was great! This is our second vehicle from this location and we couldn’t be happier! From Ashley having the saint like patience with my indecision on which vehicle I wanted to Stacey getting the exact one in quickly that I finally decided on. Everything was perfect and I was able to get it all done in time for our roadtrip!
I love my new 2025 Nissan Kicks! The staff was wonderful and the process was super smooth. Thank you so so much to Kylee for being an amazing salesperson. I really appreciate everything from the greeting to the laughs to ease my nerves to aanswring all my questions to driving off the lot. The whole process and experience was absolutely incredible.
Outstanding experience from start to finish. The staff was professional, knowledgeable, and genuinely helpful without any pressure. Everything was explained clearly and the process was smooth and efficient. They respected my time and made sure I was comfortable and informed every step of the way. This is how car buying should be done. Highly recommend Navarre Nissan to anyone looking for great service and an honest team.
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