Nelson Mazda Murfreesboro

I had an amazing experience at Mazda of Murfreesboro! I came in for service with my children, and once I showed interest in a vehicle, the team took such great care of me. Jayleigh Cleveland was absolutely wonderful—kind, patient, and very attentive. She, along with finance manager Sam, made the entire process smooth and stress-free. They offered a test drive, snacks and drinks, and made sure me and my kids were comfortable the whole time. I truly appreciate the care and service I received and will definitely continue doing business with them. Thank you, Jayleigh—you’re going to shine in everything you do! 💜🖤

This was my first car purchase and I can only hope every car buying experience in my future is as easy and enjoyable as this one!! Scheduling my appointment was very simple and everyone was extremely nice. They easily found the perfect car for me. Cody was very helpful through the process, preparing much of the paperwork before I arrived. I live in knoxville and he actually gave me a ride to his location, which was above and beyond. He was also very knowledgeable and genuine which was great, since once again, this was my first time buying a car. The test drive was very informative and convincing (it immediately became my #1 choice during the test drive). Can’t recommend them enough!

Just bought my first new car here and had the best experience! I was so nervous going in but Isaiah and Hashen were so patient with me the entire time. They never made me feel pressured and answered all my questions without making me feel silly for asking. If you're looking for a good dealership experience, go here! Also the front desk and others were so friendly as well, they were just as excited for me! Overall great experience.

I purchased a new vehicle from Nelson Mazda in Murfreesboro this last Monday. This was the 5th time I’ve bought a car from a dealership, and I have to say by far the MOST pleasant experience! My sales associate was Jayleigh. She was so knowledgeable and helpful. I felt zero pressure from the test drive to the trade in, through all the paperwork to getting my keys!! Jayleigh also understood my warranty needs and having a monthly payment that I wouldn’t regret. She was super helpful at the end too, helping me set up all the dash features, and showing me all the cool stuff my new car has to it, and helped me with extra accessories that I wanted. I also thought it very nice that I received a few follow messages this week checking in with me. I appreciated it very much. I would absolutely recommend Jayleigh any day that ends in Y!! If you’re in the market for a new Mazda, go see her immediately!!! You won’t regret it!! Thank you so much Jayleigh!!!

I wanted to update my thoughts on this experience because it’s a masterclass in how a dealership can turn a misunderstanding into a long-term relationship. Initially, I was frustrated because it felt like the GM was aware of a major windshield crack and hadn't disclosed it. However, after speaking further, it became clear it was just a genuine internal communication error. The GM thought he had been told there was a scratch on the dash and didn't realize the extent of the actual issue. Where the scratch was located made the mixup understandable. Once the confusion was cleared up, Randy and the team at Nelson Mazda Murfreesboro really stepped up. They apologized for the oversight, gave me a visa gift card for my trouble with no strings attached, and went to work to make the deal right in hopes we could work together after the rocky start. They managed to beat a competing finance offer I had, securing me a better interest rate and a shorter term. They also replaced the windshield with a brand-new, warrantied one and included GAP and a two-year warranty. Throughout the entire process, Isaac was phenomenal. Zero pressure, high integrity, and a great advocate for me as a buyer. While the start was a bit bumpy, the way management handled the resolution proved they actually care about their customers and their reputation. I’m walking away with the exact car I wanted and a deal that actually makes sense. Highly recommend asking for Isaac and doing business with Nelson Mazda!