Nelson Toyota
Stanleytown, VA
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Staff members consistently deliver knowledgeable, patient customer service without applying high-pressure sales tactics, creating a smooth and stress-free buying experience. Customers praise the team's responsiveness, attention to detail, and willingness to work within their budget and timeline, with multiple reviewers stating they would recommend the dealership to others or return for future purchases.
The experience I had with Cole was great. He offered amazing customer service. He was not pushy. He was knowledgeable. Offered great conversation. He transitioned us to Tony (finance manager) who was top tier as well. 100/10 recommend!
Nathaniel did an excellent job answering all my questions over the phone and sending me all the pictures I requested in order to make a decision. Drove down to NC from VA shortly after and closed the deal. Nothing but great service from everyone involved in the process. Wouldn't hesitate to buy from them again or recommend them to anyone
I had the best experience shopping at Auto by Nelson Mt Airy. Nathaniel was so patient with me trying to make a decision, while my kids were running wild. Corrie was great to work with getting my interest rate & payment within my goal. I would recommend anyone to shop with them.
This is the best dealership experience I’ve ever had buying a new car. I texted nearly a week ahead asking about a particular vehicle, and I was never harassed with calls or pressure during that time. Just a simple text asking what day and time worked best so they could have the vehicle ready for me. Cole was very easy to work with and made the whole process smooth and stress-free.
Daniel Nelson was amazing! He assisted me with finding the perfect truck and made sure everything was perfect. My trade went so smoothly. Will highly recommend Nelson Toyota because I know that they take care of their costumers!
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