Nemer Volkswagen of Colonie - Schenectady
Schenectady, NY
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# Summary The dealership consistently receives praise from customers for exceptional staff professionalism and personalized service across both sales and service departments, with multiple reviewers highlighting how team members prioritized their needs and made transactions stress-free. Staff members are noted for being knowledgeable, honest, responsive, and genuinely committed to customer satisfaction, with several reviewers specifically recommending individual employees for their above-and-beyond approach.
Excellent experience with Krystin Strand at Nemer Volkswagen of Colonie! She was professional, knowledgeable, and made the entire process easy and stress-free. Great customer service from start to finish — highly recommend working with her! And to top it off they’re dog friendly. I was able to take my furry friend to pick out my car.
We had a great experience working with Matt S. From start to finish, he was professional, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, explained everything clearly, and made the entire car-buying process as smooth and stress-free as possible. Matt was responsive, honest, and genuinely focused on helping us in any way we needed. His customer service went above and beyond. If you’re looking for a salesperson who is trustworthy, helpful, and easy to work with, I highly recommend Matt S. Thank you for making our experience such a positive one!
Matthew Baugh is an incredible customer service representative. I have taken my car in here for two emergency visits and Each time he has been honest, fair, and communicative. Service at this department is done in a timely manner and they never “steer” you in the wrong direction. I would be more than confident recommending this place to any one looking for quality service and customer care. I just had one of the worse weeks of my life and I felt extremely taken care of. They should be proud of the service they deliver.
I’ve had several fantastic experiences from VW’s service specialist, John, and wanted to take a moment to recognize the outstanding support he provided. From start to finish, he went above and beyond to make our visits completely seamless and stress-free. John is extremely professional and has a genuine commitment to deliver great service. It’s not often you come across someone who takes such pride in their work and prioritizes the customer experience.
It was a pleasure working with Connor. He helped us secure a great deal. It's been a couple of weeks and Connor checked to ensure we are satisfied with our purchase.
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