New Country Bmw
Hartford, CT
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# Summary Patrons consistently praise the dealership's knowledgeable and professional staff, efficient sales and financing processes, and transparent, pressure-free customer service across multiple interactions. However, one customer reported concerns about vehicle preparation issues, including unaddressed paint chips, debris in the engine area, and deteriorated tires that required follow-up communication to resolve.
Just brought home my new BMW!!! Had the best experience and customer service at New Country BMW from Vinnie our sales rep, to Alex who explained all the great features my car has to Marco in financing. The whole process was quick and easy. My husband and I recommend them all day to anyone looking for a car.. They even put a big red bow the hood!!! π
We picked up a BMW X3 earlier today and had the best car buying experience ever. The sales staff was prepared for our appointment, reviewed the vehicle spec, options, and financing thoroughly and efficiently. The financing meeting and vehicle acclimation sessions were also smooth and hassle-free. Special shout-out to David Sajda, Michael V. and Gunnar for making the whole experience enjoyable.
Excellent Experience Buying Our Pre-Owned X1! My spouse and I recently purchased a pre-owned BMW X1 from New Country BMW in Hartford, and we couldn't be happier with the entire experience. We were a little hesitant about the car-buying process, but the team here made it smooth, straightforward, and genuinely pleasant. A huge shoutout goes to our Client Advisor, Mike L. From our initial inquiry to handing over the keys, Mike was fantastic. He was professional, incredibly knowledgeable about the vehicle, and never once made us feel pressured. He listened to our needs and helped us find the perfect car without any of the typical dealership stress. His transparency and helpfulness were greatly appreciated. We also had a wonderful time with Gunner, the BMW Genius. After finalizing the paperwork, Gunner sat with us and patiently walked us through every single feature of our new X1. He made sure we were comfortable and confident with all the technology before we drove off the lot. His enthusiasm and expertise really capped off the perfect purchase experience. Overall, we are completely satisfied and very happy we chose New Country BMW. The staff, the facility, and the process were all top-notch. Highly recommend visiting them if you're in the market for a new or pre-owned vehicle!
Today i collected a new custom Ordered BMW M2 from New Country BMW Hartford, and it was one of the best car buying experiences I have had in years. I buy a lot of cars at least one or two a year! From start to finish, Michael Iancu was professional, responsive, and straightforward. He kept me informed throughout the entire process, from the factory order through delivery, and always did exactly what he said he would do. Brandon and the sales management team were equally professional and transparent. There were no surprises, no games, and no unnecessary back-and-forth. A special thanks as well to Michael Vitolo in Finance. The paperwork process was refreshingly efficient. There was absolutely no pressure, no upselling, and no wasted time just clear explanations and a smooth transaction. I was in and out of the dealership in about an hour, which is remarkable for a new vehicle purchase. The entire team made what is often a stressful process easy and enjoyable. If you are considering a BMW, I highly recommend New Country BMW Hartford and specifically Michael Iancu, Brandon, and Michael Vitolo. Thank you all for a truly first class experience.
I was excited to pick up my 2023 BMW X5 yesterday. I had asked for some small chips to be touched up when I put a deposit on the car. Yesterday I noticed many had not been handled. They agreed to do that as soon as a loaner if available. Last night I took a closer look at everything and this is what I found. Leaves and sticks in the engine area. Tires that are so rotted that need replacing. I contacted the sales and business manager last night and this morning. Letβs hope this works out and they replace them. Always check every detail at this place. Under the hood the tires etc. fingers crossed they fix it all.
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