Newmarket Infiniti

I recently purchased a vehicle from Infiniti Newmarket and had an outstanding experience from start to finish. Tyler and Anastasia were both incredibly professional, knowledgeable, and attentive throughout the entire process. Tyler took the time to answer all of my questions, made sure I was comfortable with every step, and never made me feel pressured. Anastasia was equally fantastic, ensuring everything was organized and seamless, making the experience stress-free and enjoyable. The level of customer service, transparency, and genuine care I received exceeded my expectations. I highly recommend Infiniti Newmarket to anyone looking for a vehicle and a dealership that truly values its customers. Thank you, Tyler and Anastasia, for making this such a great experience!

It is without hesitation that I highly recommend the exceptional service from Newmarket Infinity. My experience with the Service Advisor , Fixed Operations Manager, and Technicians made me realize that choosing a team of experienced professionals made all the difference. I am incredibly grateful that this team has set such high standards for service of care for their customers.

I had an extremely disappointing and concerning experience with the service department at Newmarket Infiniti. My 2021 Infiniti is under extended warranty and I received an official recall notice from Infiniti regarding a safety issue in the engine. The letter clearly stated that if I noticed any abnormal behavior, I should contact Infiniti immediately. Over the past couple of months the car developed serious issues. The ride became unstable with the car moving side to side while driving, it struggled to start moving uphill, and there was an intermittent but very noticeable knocking sound during acceleration. I booked a service appointment and paid for a full diagnostic. I was told everything was perfect and that the knocking noise was caused by ice buildup which they claimed to have cleaned. I explained multiple times that the noise started well before winter, but this was dismissed. I was told to come back if the issue returned. Ten minutes after leaving the dealership, the knocking came back worse than before. I recorded a video just so they would believe me. When I returned the next day as agreed, I was told there was no availability and to come back the following week with the promise of a replacement vehicle. On the scheduled return day, I was called and told there was no replacement vehicle available despite the prior commitment. After pushing back because I needed to get to work, I was offered a Nissan instead of an Infiniti. I had no real choice and accepted. Later that day I was told they found the issue and replaced the axle shaft. While this reduced the knocking, it did not resolve the problem. The car still knocks during turns especially to the left, the ride is still unstable, and the driving is not smooth. The core issue clearly remains unresolved. I still need my car properly fixed, but I have zero confidence left in this service department. I will not be returning here again and strongly caution others to think twice if they value safety, professionalism, and honest diagnostics.

On Saturday July 20 I accompanied my friend to New Market Nissan/infinity since he was thinking of leasing a Nissan Rogue. We had an appointment with one the best sales people I’ve ever met named Julio. He explained everything regarding the technical aspects and as well as the pricing in a such a professional and honest manner that my friend leased the car right at the spot without needing for a second thought. His car delivered on Wednesday July 24 as promised. Thank you Julio, thank you Nissan/infinity team at New Market. You are the best

DO NOT BUY FROM HERE. I recently purchased a vehicle from this dealership only to discover it has major transmission issues that were never disclosed during the sale. It is incredibly dishonest to sell a car with known mechanical defects without telling the customer. I expected transparency and professional service, but instead, I was sold a lemon. Completely unreliable and untrustworthy. Avoid this place at all costs!