Niello Volvo Cars Sacramento

I recently made a 2 hour drive from Daly City to Niello Volvo to pick up a Toyota Sienna, and it was worth every mile. The level of service we received was outstanding from the moment we arrived. Our sales consultant, RJ, was incredible to work with. He was very personable and related to me as a fellow father, which immediately put us at ease. He was exceptionally welcoming to my wife and very cordial with my daughter, making the entire experience feel comfortable and family-oriented rather than a high-pressure sales pitch. RJ was extremely responsive via email and answered all of our questions quickly before we even left the house, which is exactly what gave us the confidence to make the trip. He truly ensured all of our needs were met. Chris, one of the primary managers, was also exceptional. He was instrumental in facilitating the deal and worked hard to get our interest rate lowered even further than initially expected. He made sure the whole team at Niello managed our deal with professionalism and care, and it made everything feel seamless. In the finance office, Justin and Andrew were absolute professionals. They managed to lock us into an amazing interest rate in-house, which actually beat the rates we were seeing from credit unions. Most dealerships are unable or unwilling to compete with credit union financing, so I was thrilled when they were able to provide an even better rate. I am so glad I made the drive to Sacramento. If you are looking for a vehicle and you are anywhere within a 100-mile radius, Niello Volvo should be your go-to dealer. They turned a long trip into a fantastic experience, and we couldn't be more pleased with our new Sienna.

Loved my experience buying a 2024 Volvo cx 40 recharge. Jessica was very knowledgeable about all the features of the car. She listened to what I wanted and the whole buying process was so easy. My partner bought a Volvo at Niello Volvo in January and I came back in March to buy mine. We live in Oakland which is almost 2 hours away but completely worth the drive for this level of professionalism, courtesy and trust. I expect to be a long term customer for them from here on out.

My son found the perfect car at Niello, but unfortunately we live 1700 miles away. It was important to have a salesman we could trust and confidence that we could fly in and drive home with no surprises or disappointments. Niello delivered on all counts. Our salesperson, Cole Kelley, invested some extra time to make sure we knew exactly what we were getting. His communication was clear and accurate. The back office team made sure every detail was taken care of, even calling my states DMV to verify I wouldn’t have tax issues. One of the best car buying experiences I’ve ever had. Thanks!!!

Christopher with Volvo Niello was phenomenal with his service towards me when buying my first car. Very polite and understanding and under no pressure at all. Gave me the info I needed and gave me the time to think on my decision. Ended up starting the buying process that day. Highly recommend.

I recently sold my Volvo XC90 to Niello Volvo, and the experience has been extremely disappointing. Niello took possession of my vehicle on May 14. I was told payment would be sent to my financial institution within 10 days, yet the payoff was not received until May 30. That delay alone was frustrating, especially given that the dealership had already taken possession of my vehicle. Now, nearly 23 days later, I am being told Niello still cannot release my portion of the payment—almost $16,000—because they are waiting for the DMV to release the title. Each person I speak with provides a different explanation, but the result is always the same: no accountability, no clear timeline, and no resolution. The lack of communication and customer service has been unacceptable. As a local business owner, I understand how important it is to treat customers with professionalism, transparency, and respect. Unfortunately, that has not been my experience with Niello Volvo. Based on this experience, I would not recommend selling your vehicle to this dealership.