Nissan Gabriel Anjou

We leased a vehicle from this dealership and, when we returned it at the end of the lease, the process was completed quickly and without any mention of outstanding charges. We were not billed for excess mileage or any other amount, and we left believing our account was fully settled. Nine months later, completely out of the blue, we received a letter from a collection agency claiming that we owed money to Nissan. This was the first time we had ever heard of any alleged balance. What makes this especially concerning is that collection activity can potentially damage a person's credit score. A mistake, communication failure, or administrative oversight can have serious financial consequences for customers, affecting their ability to obtain financing, mortgages, or other credit products. If there was truly an amount owing, why was it not communicated properly at the time of the lease return or shortly thereafter? Sending a customer directly to collections months later without clear prior notice is unacceptable and creates unnecessary stress. Customers deserve accurate communication and proper billing practices, not surprise collection notices months after returning their vehicle. Very disappointing experience. I'll make sure everyone I know and I don't will be aware of the risks they're taking by dealing with Nissan.

I rarely take the time to write reviews, but this one is more than deserved. Mano at Nissan Gabriel is truly one of a kind. From the moment you meet him, you don’t feel like just another customer; you feel like you’re dealing with someone who genuinely cares. He has this rare ability to make you feel completely at ease, like you’re speaking with a trusted friend rather than going through a transaction. What stood out to me the most is his integrity. Mano listens — really listens — to your needs, your concerns, and your situation. At no point did I feel pressured or rushed. In fact, it felt like he was advocating for me, even in situations where there was nothing in it for him. That level of honesty and care is something you don’t come across often, especially in this industry. He goes above and beyond to make sure you are comfortable, informed, and genuinely taken care of. Even if it means less profit or more effort on his end, his priority is making sure you walk away feeling confident and supported. It’s rare to find someone who leads with such authenticity, professionalism, and heart. Mano is not just great at what he does - he sets the standard for what customer service should be. If you’re considering going to Nissan Gabriel, go for Mano. Truly. It’s worth it for the experience alone.

A long wait for an oil change and change my winter tires to summer tires . My appointment was at 9:30 am. I got out at the garage around noon hour. Next time I will take the shuttle back home then once my car is ready they can come and pick me up . Overall the work was done well. The two new front desk clerks at the car service were kind and attentive finally, because in the the past their was a man who was too sarcastic and had a attitude problem toward customers. He didn't know how to greet customers at all. Thank You , Nissan Gabriel Anjou . Good job !

My sales guy was phenomenal when I bought my car in 2023. HOWEVER - When came time to pay my balance, Nissan Finance would give me a different price every time I called, and were unclear about the remaining balance. After a couple months, the colour on all the plastic outter pieces (trim) began discolouring. Then, I tried calling them to discuss the issue to see if anything could be done - service department would say I need to speak to customer service, then they would say I need to speak to a sales manager, which would refer me BACK to customer service, etc - a stupid cycle that never got me anywhere. I left 3 different voicemails to the person I kept being transferred to and NEVER got a reply back. After a year, apple car play was giving me a black screen at least once every 3-4 weeks. And of course, to top it off, last week - my transmission gave out, after only having 23,000 km on the car... IT IS BRAND NEW??????!!!!! I did everything right in taking care of the car including regular oil changes. Needless to say that this piece of garbage was turned in last week and I got a completely different brand and didn't even bother reaching out to Nissan Anjou anymore. Shitty cars and horrible service - stay away from this dealership and this brand - especially their new models.

I recently purchased my second Nissan, and I’m very happy with my choice. The entire process was smooth and professional from start to finish. The staff were helpful, answered my questions clearly, and made the experience stress-free. This is my second time choosing Nissan, and the dealership once again delivered great service. Overall, a very positive experience — I would gladly recommend this dealership to others.