Nissan of Nanaimo

Brendan was very professional and kind. He seemed determined to make sure I was happy in my car buying experience. I had my 13 year old son with me and Brendan made sure he also felt included in the process, he even gave him a shirt of which my son now wears all the time! The part that truly made me feel the most at ease was that his service didn’t stop when the sale was final. He has gone above and beyond after the purchase to make sure we are happy. Truly exceptional service, I highly recommend him!

This is the worst car dealership , ever to deal with, that I’ve had to make numerous complaints about . Gave them one more chance (as requested by the general manager Khaled that I most recently complained to ) but they blew it once again . Took my car for an oil change and detailing and they tried to sell me new wiper blades I didn’t need 3 weeks ago .. The car was barely washed not detailed, not vacuumed and the top of the car was never washed . Showed it to the manager Khaled who agreed with me that it was a lousy unsatisfactory detailing job by his Team . He took it upon himself to book another detailing with a company he says he takes his car to, and promised to make sure it was done properly. Took my car in at 9 am last Wednesday, and they lent me a loaner car ( stinking of cigarette smell and dirty inside and outside ) that it was disgustingly unbearable to drive because of the smell . Khaled said at first, that it should take 4-5 hrs but it was to be decided when the company started the job, how long the detailing would take . I heard nothing from him for almost 6 hrs and when I called just before 3 pm to inquire , he said he had to send the car back because it wasn’t done properly. He said it should be done by 4 pm and I should make my way to the dealership. I got there at 4 pm and waited another 45 minutes with no one telling me how soon the car will be ready . After I sent Khaled a nasty email, he came out to speak to me blaming me for wanting a perfect detailing job and that’s why it was taking so long . After almost 9 hrs , I finally got the car , and it was still not up to par with what I have experienced with other detailing companies. I sent pictures of the deficiencies here attached ( dirty windows, passenger seat not clean , and a few more pictures of uncleaned areas and of pollen in cracks in the car ) to Khaled , the general manager, who had promised to take care of my complaints moving forward ( I’ve had numerous) and it’s been over a week with no response from him ! In addition there was a scratch on a door that was not there when I delivered the car to them . I would never recommend this Dealership to anyone for their horrible customer service. I’d give a minus 10 score if it was possible!

I had an amazing experience at Nissan of Nanaimo, and I want to especially thank Noor, Morgan, and Khaleed for their outstanding service. From the very beginning, they made me feel comfortable and valued. Buying a car can be an emotional and stressful process, but they handled everything with so much patience, professionalism, and genuine care. They really listened to my needs, guided me honestly through my options, and made sure I felt confident in my decision. What stood out the most was how they treated me—not just as a customer, but as a person. They were supportive, never pushy, and went above and beyond to make the entire experience smooth and enjoyable. Their teamwork and dedication truly made a difference. I’m extremely happy with my deal and overall experience. I highly recommend Nissan of Nanaimo, especially this incredible team, to anyone looking for great service and a positive, stress-free car buying journey.

I worked with Alexis and bought a used Nissan Leaf. Pros: - Took the time to address my concerns - Let me test drive the vehicle twice, once including my dog. - was very prompt with communication via text and accommodating with appointment times. - worked out a deal I was happy with, pricing is slight better than market based on autotrader. Cons: - The parking lot and facility are a shit show with construction. - slight sales pressure but if you're comfortable and do your homework its a non issue.

Had a great experience at Nissan Nanimo. Hit a dear with my old car and didnt want to be shopping. Colten and the team showed me cars my price range and gave me a great deal and financing on the one I chose. Did not feel pressured by staff to buy. Would recommend to anyone!