Nissan of Redlands

Had an awesome experience thank you John, Alyssa, and Jorge for helping me make this happen and having a great deal. If you need anything please ask for these people for help. Anyone needs a car, amazing service and made me feel like family.

I purchased a used truck from this dealership. Upon finishing the deal and signing paperwork I was informed as I was about to leave that there was only one key for the car. I understand that a used car does not have to have two keys but it was dishonest to not mention anything till after the deal was done. Legally they are not obligated to do anything, but from a morality standpoint I think some kind of restitution should be made. I talked to a manager who told me I should happy with the deal I got and they can sell me a new key. Cool. The way the only one key situation was sprung on me after the deal was made and signed for says they are negligent or ignorant. Secondly the as said there was floor mats for the car. No floor mats. I took a picture of the ad and discussed it with the same manager and he said that they just copy and paste ads so once again I should be happy with my deal. Don’t trust this dealer. They will do anything to save a buck and will not be reasonable when you bring it up to the. They got their deal and are done with me. The deal I got on the truck was a fair one in my eyes but if I had known that once you make a purchase this dealership will pretend to not know you, I never would have gone through with it.

Great customer service experience. They helped me out in a timely manner and were very professional.

Exceptional Experience at Nissan of Redlands, your team is outstanding, my sincere gratitude for the outstanding service my family and I experienced during our recent visit to your dealership. Last Saturday, we came to Nissan of Redlands to purchase a car for my daughter. This was my second purchase at your dealership, and once again, the service was nothing short of exceptional. From the moment we arrived, the sales team demonstrated a high level of professionalism and attentiveness. Within minutes, my daughter was seated in front of what has now become her very first new vehicle. After the test drive, we had the pleasure of meeting the General Manager, Jorge Barrera, who facilitated our purchase with remarkable efficiency. The entire transaction was seamless, and his approach made us feel truly valued and welcomed. It is rare to find such dedication and care, and it certainly did not go unnoticed. Within a couple of hours, we drove off with a beautiful 2026 Nissan Sentra SR, and my daughter could not be happier. The entire experience exceeded our expectations in every way, and it is a testament to the quality of service that Nissan of Redlands consistently provides. Thank you once again for making this purchase such a positive and memorable event for our family. We look forward to returning for future needs and will happily recommend Nissan of Redlands to friends and family.

I would give this dealership service center 0 stars. A member of the service dept CHITO has no compassion or a sense of urgency when someone needs help. I would not go to him for help. Hopefully he gets some retraining on customer service. Had an appt @ 10am to check if the battery was going bad and to check on my door lock. CHITO said it will take 1 to 2 hours to complete everything. I was like ok no problem. CHITO came back 2 hours later saying my car was going to be done by 1:30pm. They were waiting on a approval from Nissans claims dept and they were on lunch. I'm like why did you give me a time frame in the first place. They didn't even offer ride service in the beginning! I even talked to the service manager about the issue and he recognized that they handled the situation incorrectly. He then tried to offer me a rental car. It was too late i had enough. Long story short I will not be going back to this dealership again. I would recommend going somewhere else for you Nissan car buying needs.