Nissan of Thousand Oaks

We leased a Nissan Rogue from the dealership, and the entire experience was excellent. The team was extremely helpful and professional throughout the process. What really stood out was how supportive they were in including my brother, who had just received his Social Security Number only two days earlier. They guided us through everything smoothly and made what could have been a complicated situation very easy. A special thank you to Daniel and Chris for their outstanding support, patience, and professionalism. They went above and beyond to make sure everything worked out for us. We truly appreciated their transparency and willingness to help. Highly recommend this dealership to anyone looking for a great and stress-free car leasing experience!

Everyone at the dealership made our experience purchasing our Rogue Platinum truly special, but Dennis especially stood out. From the moment we walked in, Dennis and the entire team were incredibly welcoming, friendly, and genuine. They made us feel valued the whole way through and never made the process feel stressful or pressured. The experience was smooth, professional, and honestly enjoyable. Everyone took the time to answer questions, make sure we were comfortable, and celebrate the excitement of getting our new Rogue Platinum with us. You could really feel that customer experience matters to this team. A huge thank you to Dennis and everyone involved. We left feeling excited about our new car and appreciated as customers. Highly recommend!

Despite filing complaints and leaving multiple messages, Service Manager Julio Ramirez still has not contacted me regarding the unresolved defect with my vehicle. At this point, the complete lack of follow-up, communication, and accountability from Nissan of Thousand Oaks is unacceptable and extremely frustrating as a customer. I have made every reasonable effort to resolve this professionally through the dealership and Nissan Consumer Affairs, yet no one seems willing to address the issue or even return a phone call. Customers should not have to chase a dealership for basic communication regarding a vehicle defect. I honestly do not know what else to do at this point other than continue documenting everything publicly. I expected significantly better customer service and professionalism from Nissan and this dealership.

I had a wonderful buying experience at Nissan of Thousand Oaks. I'd been searching for a Nissan Ariya for a few months and after trying to negotiate with a few dealers remotely, every single one of them told me to come in. The usual game of making you sit there for hours with the paper with 4 little squares. Not Nissan of Thousand Oaks. I noticed on Nissan USA's website it said 'start deal online' and so I reached out to them regarding one of their used Nissan Ariya's. They made the whole process very easy, I was able to negotiate easily online super easily, got a fair price. They even made the process easy and sent me a full video tour of the Ariya on their lot and took closer pics on a few spots that I requested They were SUPER flexible with getting the paperwork signed and the sales person I was working with (Kevin) personally delivered the Ariya to my house the next day! I've never bought a car sight unseen but the dealership made the process very simple and trustworthy. Huge shout out to salesperson I was working with Carlos Mancia and Kevin Garcia for delivering the car to me all the way in Valencia. Also huge shout out to Mirna Esquivel from the F&I department, she made the paperwork signing super easy and was flexible enough to answer all my questions after hours despite me having a thousand questions and shout out to Bob Bailey for putting together a great deal on a nice car! You guys got one happy customer!

Amazing customer service!! My bumper shield fell and they were able to repair it almost immediately. I came in right before they were closing and they were extremely considerate — staff (Patty, Edgar, Juan) were helpful and kind!