Normandin Chrysler Dodge Jeep Ram FIAT

UPDATED WITH MORE PHOTOS. I am changing my previous five star review, which was limited to only the purchase process. Here is an update once I've owned the vehicle for a few months and dealing with mismanagement from service. I purchased a brand new Jeep Wrangler JL Rubicon Xtreme Recon and unfortunately discovered extensive factory paint and hard top defects within the first hundred miles which have become even more noticeable with UV exposure. The issues include an incredible amount of paint runs, fisheyes, bubbling, debris under the clear coat, thin/inconsistent paint coverage, hood and door paint defects, and even damage to the interior edges of the hard top itself. This is appalling for a $60K+ vehicle. But, my biggest issue has not just been the factory defects — it has been the handling of the warranty process. Over the course of six weeks and substantial back and forth in person, over phone and email, I was repeatedly sent in circles between the dealer and Stellantis customer care. Stellantis directed me back to the dealer, while the dealer maintained they could only follow the limited warranty authorization already provided. Despite multiple inspections and additional defects continuing to be identified, I lost confidence that the full condition of the vehicle was ever accurately represented to Stellantis by Normadin's service departement. I also requested transparency into the body shop estimate being used to determine repair scope, but was told it was “internal only.” The proposed remedy remained limited to block sanding and localized paint correction, despite the presence of broader hard top component damage and multiple finish defects on a brand new vehicle. Based on my interactions and the repair authorization that was ultimately issued, I believe important defects were not fully documented or communicated during the warranty review process I requested hard top replacement and proper repair of the hood and door defects, but the process became extremely frustrating and drawn out. I remained professional and patient throughout the process, but ultimately this experience significantly impacted my confidence in both the dealership and the manufacturer’s warranty handling process. Ultimately, given how this has been handled, I decided to go public with this review. Normandin has an opportunity to make this right - let's hope they do. I remain committed to working towards a resolution. I have included some photos below, but there is also significantly more paint damage from the factory on other panels. Most of it is is due to lack of complete coverage and runs, too much to include.

We recently brought our Jeep in for service, and Justin went above and beyond in every possible way. From the moment we arrived, his professionalism, expertise, and genuine care for both the vehicle and customer experience stood out. Justin took the time to thoroughly explain the work needed, provided honest recommendations, and made sure everything was done to the highest standard. His attention to detail and commitment to quality gave us complete confidence in the service. Our Jeep is now running better than ever! It’s rare to find someone who combines technical skill with such outstanding customer service. Justin is a true asset, and we can’t thank him enough for the exemplary job he did. Highly recommended Thank you for everything!

I always have a great experience when I come here. The team is always friendly and honest and make the whole process smooth and stress free especially Justin McGann. He is always my go-to person whenever I have any issues with my Fiat. He is knowledgeable, helpful, and takes the time to explain things clearly. It’s hard to find customer service like this these days. I really appreciate the great customer service and honest advice, thank you Justin! I highly recommend this place if you want reliable service and people you can trust!

Review “I had a great experience working with Justin during the service visit for my van. He was very friendly, professional, and took the time to answer my questions and keep me informed throughout the process. His customer service made me feel welcome and valued as a customer. Overall, the experience at this dealership was much better than what I have experienced at the Jeep Stevens Creek dealership. The staff here, especially Justin, provided a higher level of attention and professionalism. Thank you, Justin, for making the service process smooth and pleasant. I truly appreciate your help and look forward to coming back in the future.”

Outstanding Experience at Normandin! My wife, Faby, and I just purchased two used vehicles from Normandin Chrysler, and we honestly couldn’t be happier with the experience. Manny O. was absolutely AMAZING from start to finish. He was caring, attentive, genuinely listened to what we needed, and never once felt pushy. He was fully present during every part of the process—which says a lot, especially considering we were there for 8.5 hours and proudly became his “officially longest sale” 😂. Not once did his attitude change; he stayed patient, kind, and engaged the entire time. What really stood out was Manny’s follow-up and communication after the sale. He checked in, stayed responsive, and made sure everything was exactly as promised. THAT LEVEL OF CARE IS RARE. Both vehicles were exactly as represented—what you see is what you get—and they are in excellent condition. No surprises, no pressure, just honesty and professionalism. We also want to give a shout-out to Matt N., the finance manager. As a fellow family man, he was humble, helpful, and made the financing process smooth and stress-free. We would highly recommend Manny O. and the entire Normandin team to anyone looking for a trustworthy, respectful, and genuinely positive car-buying experience. This is how it should be done. —Javy & Faby