Norristown Chrysler Dodge Jeep Ram

Was in the process of buying another GMC Yukon and stopped by to rule out the Grand Wagoneer. 24 hours later it's unexpectedly in my garage! Highly recommend Andrew Cychowski, who made it super easy and quick. Zero sales pressure, great communication. We got an excellent trade-in value, and feel great about what we spent on our new SUV. Andrew knew how much time to spend acclimating me to my vehicle, and was super effecient with paperwork, etc.

For the past eight years, Norristown Chrysler Dodge Jeep Ram has been my go-to dealership, and they have been nothing short of outstanding every single time. Ross C., the GM, is fantastic to work with, and Andrew in sales went above and beyond—he listened to exactly what I wanted and delivered it within just three days. Couldn’t ask for better service. My history with this dealership goes back to right after the Eagles won their first Super Bowl, when I drove home in my 2018 Rubicon. Then, on the exact day COVID hit (3/13/20), I purchased a 2014 Willys for my daughter—which she still proudly drives today. That alone says everything about the trust I have in this place. From sales to service, I’ve always felt completely taken care of. They’ve been incredibly accommodating with service work and post-purchase mods, making everything easy and stress-free. I’m now the proud owner of a new Gladiator, and I honestly can’t wait for warmer weather so I can drop the top and enjoy every mile. Huge thanks to everyone at Norristown Chrysler Dodge Jeep Ram for years of exceptional service. Highly recommended—this is a dealership that truly earns your loyalty!

I recently purchased a new Jeep Wrangler Rubicon from Norristown CDJR, and the experience was exceptional from start to finish. The entire staff was incredibly friendly and accommodating, making sure all my questions were answered without any of the typical high-pressure sales tactics. It is rare to find a dealership where you feel a genuine sense of trustworthiness, but the team here was transparent about every step of the process. They worked hard to ensure the transition from my existing lease into my new Rubicon was smooth and enjoyable. If you are looking for a professional environment and a team that truly cares about the customer experience, I highly recommend stopping by Norristown CDJR!

We drove 7 hours looking to buy a high-end car and really did expect to be there the entire day. The staff was one of the most knowledgeable and friendliest dealerships we have ever dealt with, especially our saleman John who made us feel completely at ease. The loan department were seamless, efficient and fast. To our surprise, the entire process — from viewing the car and test driving it to securing the loan — took just over two hours and we were back on the road driving our new car. Honestly, we would gladly make the 7 hour drive again to buy our next car. Thank you Norristown Jeep!

***2nd Update*** I have been contacted by the owner and the service manager. They have both been very respectful and have listened to the concerns that I posted in my review. They have offered sincere and meaningful apologies as well as actual solutions to address my concerns. It is rare to come across such extreme ownership in the face of a failure. After being contacted, I have decided to continue using Norristown Ram for my truck's service needs. I want to stress that until this small lapse, the service has been nothing but exceptional during my previous appointments. **Update** I was told that I would be contacted by the dealer in their reply below. I have not been directly contacted by phone or email about this situation. My review stands as is. *Original Post* I have been a customer since I purchased my Ram 1500 in 2020. I made the first available appointment in the morning for a tire replacement due to a blowout I had the day before. My service advisor Tony was great to deal with and communicated every step of the way. Unfortunately, my tire warranty claim was not approved before the end of the day. After waiting all day, I could not be without my truck so I offered to pay the for tire pending approval of the claim. I was told that there is nothing that could be done besides pay and waive the warranty claim, leave my truck overnight in hopes the warranty would be approved the next day, or drive my truck on a mismatched spare to risk further damage. Of the $300+ I spent to avoid losing my truck for an unknown amount of time or damaging it further by driving on the mismatched spare, $242 was the tire covered by warranty. I have given all of my truck service business to Norristown Ram and always had positive experiences, but this will be the last time. This is a service business and they couldn’t find a reasonable way to resolve the issue for their customer. I would have gladly paid in advance and taken a credit for future service or be refunded (paid by card with the equally unreasonable 3% surcharge) the cost of the tire once the warranty was approved. While I understand warranty approval is not in dealership control, solving a repeat customer’s issue reasonably is their concern. I would have appreciated any customer-supportive options besides take it or leave it.