North Country Lincoln

Erin was our sales person to purchase a new 2023 Corsair. She did an outstanding job listening to our needs and guiding us to the best option for our money. She was very good in communicating with us. She stayed after hours to finish answering our questions. We made the purchase decision at home and called her. She gathered our information to speed along the paper work process so it was ready when we arrived at North Town Lincoln to pickup the car.

Loved the car buying experience at this dealership. Jake was so informative and patient with us, made sure we knew all of our options and were happy to move forward. Overall, the best car buying experience I have ever had. I would recommend to anyone looking for a vehicle, the entire process was amazing thanks to Jake and Larry!!

Everything was done well from my friendly arrival-greeting to attentively listening to my maintenance needs, and then accomplishing the factory maintenance with speed and accuracy. And my car was washed and ready within their specified time frame. Great job to the dealer and all staff.

Excellent customer service in EVERY department! I've been a customer at North Country Ford for over 15 years and have bought 5 vehicles from them. Every sales experience has been wonderful! Thank you Geoff! The service team is respectful, professional, and they always take special care of my vehicles. Thank you to Jim and Jack for always treating me with kindness and professionalism. I appreciate having NCF to go to for my vehicle needs and I recommend them every time I have the opportunity!

Overall, I have had good service and experience with the North Country service department since I started coming in 2020. Making an appointment has been a little frustrating, taking a long time on hold as well as on-line with your chat bot system. Appointments are always well into the future (nothing in the next couple of weeks), but that is understandable with a busy dealership and, as I have been told, many recall service visits. This past service was scheduled for January 25, 2023. At the time that I made the appointment, it had been noted that I planned to bring the vehicle in the evening before the appointment. When I arrived about 5pm January 24 I was asked to pull into the quick lane and the service adviser checked me in. He then advised that service appointments were running behind and that I should expect that my vehicle would not be serviced for 6-7 days. While I was at the dealership I actually continued to receive the normal “courtesy” text message and email reminding me of my January 25th appointment. I expressed my disappointment and asked to be able to remove several tool boxes that I knew that I would need for the weekend. The following day I contacted the service advisor, Tyler Happke, and asked if he could tell me more specifically when my vehicle would be serviced. He advised that he could not at that time. I shared that my concern was the “check engine” light and the unknown nature of possible repairs/adjustment that would be necessary. On January 26, I called the dealership and asked to speak to the customer service department. The phone attendant advised that they did not have a “customer service” department. I then asked to speak to a service department manager. Later that day, a manager did call and we had a good call. He validated my concern to have the “check engine” diagnostics performed so that they could plan appropriately for the work need. On Monday, January 30, the service advisor called and left a message that my vehicle would start service that afternoon. He later advised of the estimated work required and cost. The work was completed and I picked up the vehicle on Tuesday, January 31. In summary, after my insistence, the work on my vehicle was performed in a reasonable time. However, I feel there is no excuse to allow a customer to bring a vehicle in for service when it is already known that there is a significant backlog. The scheduling system should have been updated so that persons are not without their vehicle more than they need to be. In my case, we have another vehicle and in this situation we could manage, but other customers could be significantly disadvantaged. I will be looking for other Lincoln service options that might be a better fit for us. Thank you for the opportunity to share.