North Star Chevrolet

I had to bring my vehicle in for a recall and everyone was so nice. The entire process was very smooth from the moment I checked in till I picked up. Dan was the main person to check me in and manage the appointment and he was great. I also really appreciate the video that was sent after the repair was finished of the underside of the car. I was able to see the new parts that were put on. So cool! Thank you NorthStar!

Outstanding Experience! Gene and the Entire staff from start to finish were helpful, accommodating and got us in the perfect vehicle! Would highly Recommend! We will be return Customers!

Exemplary Customer Service from start to finish. David Lomakin represented the team at Northstar Chevrolet quite well! The trade in process was smooth and the team overall made the whole day better. I am beyond satisfied with my purchase. Thank you all for your professionalism. I would send anyone your way when looking for a vehicle!

Buying the car was easy, sales people were nice and professional. However, when I bought the car I told them I wanted to have a remote start installed on it. When they called to set up the appointment they told me that it would “take about an hour” and instead it took 2 full weeks. Mike the manager of the service department is a very nice man who I truly believe was trying to get this work done for me, but was significantly hindered and ran into several problems getting General Motors tech department to contact him. From my understanding General Motors hung up on him several times while attempting to program the remote start. They would then not follow up or contact him for several more days and then repeated this process probably 4 times. Before you buy a General Motors vehicle you should know that there is no way to contact their tech department besides the dealership putting a ticket in. The dealership can’t email them, GM and Chevrolet customer service can’t email or call them. They seem to be allowed to operate as they choose and not do their job. So with everything being computers now with cars, you will run the risk of not having your vehicle for prolong periods of time with no diagnosis or time line on when you could get it back. Dealership did the best they could in my opinion but something needs to change in how Chevrolet and General Motors allow their tech department to operate. If you hear “TcSc” or “Tac” when work is being done on your car, prepare for the worst when it comes to communication.

My salesman Gene went above and beyond to make my the purchase of my vehicle as quick and easy as possible. He was very knowledgeable about electric vehicles, which helped with my process of my purchase as well. Gene was outstanding! I felt that I was in very good hands and that he truly cared about me as a customer and not just about making a sale.